Administrator Topic

Manage Candidates - Request Candidate Feedback

The Request Feedback feature lets recruiters share candidates with hiring managers or business stakeholders at any point in the recruiting process and across all available requisitions. The request candidate feedback feature is a single workflow, allowing hiring managers to provide feedback quickly, reducing time to screen and hire the right candidates. In addition, this feature allows recruiters and hiring managers to better align on applicants and key competencies.

This feature also lets submitters provide comments about the candidate, provided that the Allow Comments When Requesting Feedback option is checked by the administrator in Requisition and Applicant Preferences. See Requisition and Applicant Preferences.

Submit a Feedback Request

To request feedback:

  1. Navigate to the Manage Candidates page.
  2. Select one or more candidates.
  3. Select Request Feedback from the More drop-down. This opens a feedback request flyout that lets you configure your request.
  4. Search for users to request feedback from. Or, select a user from the Recommended section, which is a list of the hiring manager and requisition reviewers who are already associated with the requisitions that are part of your request.
  5. Click Continue.
  6. Add a Message to recipients. This is optional. Note: If you exit the request without submitting it, your message text will not be saved.
  7. Configure the following feedback preferences:
    1. Request candidate feedback - This option is checked by default. When checked, recipients are required to select an advance or pass option when submitting feedback.
    2. Allow comments - This option is checked by default. When checked, recipients will have the option to leave comments about the candidate. Recipients will not be required to leave comments. If you uncheck this option, then the Comment section will not appear for reviewers. Note: This option only displays if the Allow Comments When Requesting Feedback option is checked by the administrator in Requisition and Applicant Preferences. In addition, if the Allow Comments When Requesting Feedback option is not checked in Requisition and Applicant Preferences, then the users from whom you are requesting feedback will not be able to enter comments when submitting their feedback.
    3. Anonymize applicants - When this option is checked:
      • The candidate's name is replaced with a number, and all personal information is redacted from their resume on the candidate cohort page. Note: The anonymized resume attachment may take a few minutes to generate after submitting the feedback request. If the user providing feedback sees an error on the resume attachment, they should wait a few minutes, then try again.
      • The candidate cohort page displays the candidate's name as a number.
      • The word "Hidden" displays in place of the candidate's email address, phone number, and location.
      • The candidate's name and contact information are omitted from the resume.
    4. Check Email me a copy to send yourself a copy of the feedback request.
  8. Click Continue. This submits your requests and opens a pop-up with an SSO link you can copy and include in other applications, such as a chat.

Once your request is submitted, reviewers receive an email with a link to the feedback page. If you entered a message in your request, the email will include your message. See Manage Candidates - Give Candidate Feedback.

Troubleshooting

Error When Clicking Shareable Feedback Link

If users experience an error when trying to open the feedback page using the link in the feedback request email, it is possible that the error is occurring due to an issue with the deep links in your portal, so you will want to confirm that the deep links are configured properly. For example, after a Production copy down to Stage, the deep links for the Stage portal will point to the Production portal, since those were the copied down values.

To fix this, navigate to Admin > Tools > Learning > Catalog Management > Deep Links. Then, click the Edit icon for the deep link and set the base URL as desired.

 

Last Published: 9/10/2021 If you have feedback or suggestions for an Online Help article, please select this link. © 2021, Cornerstone OnDemand