Manage Candidates - Send Email

Use the Manage Candidates send email feature to email individual candidates directly from the Manage Candidates page or the candidate's profile. Replies can be sent and received from your email provider. View a history of the emails on the applicant's profile.

Additionally, you can use tags that contain the text used to populate an email message.

Note: This functionality does not apply to candidates submitted via Suggested Referrals.

To access Manage Candidates, go to Recruit > Manage Candidates.

Note: Any user who can access Manage Candidates can send emails, provided the Email on Manage Candidates functionality is activated in Feature Activation Preferences. See Feature Activation Preferences.

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Requisition: Manage Grants ability to access and manage all requisitions regardless of ownership (constraints permitting). This permission also grants read-only access to the Applicant Review tab when creating or editing a job requisition. This permission can be constrained by OU, User's OU, and Grade. Recruiting
Requisition: Owner

Enables owner to access requisitions and applicants for requisitions for which they are an owner. This permission also grants read-only access to video interviews that are completed by applicants via HireVue. For portals with Referral Suite enabled, this permission also enables requisition owners to edit the referral source on the Applicant Profile page. This permission cannot be constrained.

Note: This is a dynamically assigned permission that is not available in Security Role Administration. If the user is removed as an owner, the permission is revoked for the associated requisition. This permission cannot be manually assigned. Also, if a user has both the permission necessary to manage requisitions and be a requisition owner, the constraints of the Requisition: Manage permission overrule those of the Requisition: Owner permission. For requisition owners that do not also have permission to manage requisitions, only certain fields are editable when editing a requisition.

Recruiting

To send email:

  1. Check the box next to one or more candidates. You can select up to 20 candidates.
  2. From the More drop-down, click Send Email. The Send Email flyout opens. The selected candidates' names appear in the To: field in the flyout. Note: On the Send Email flyout, all selected candidate names appear in the To: field and are only visible to the recruiter. When the emails are sent, only the name of the receiving candidate appears in the To: field.
  3. In the Select Template Language field, select the appropriate language.
  4. In the Choose a Template field, select the appropriate template.
  5. Enter a subject in the Subject field, up to 250 characters. Note: This field may pre-populate based on the selected template, but is editable.
  6. Enter a message in the Message to candidate field, up to 100,000 characters. Use the editing toolbar to add formatting to the message, if necessary. You can use html source code to send email. You can also use the editing toolbar to preview email and view source code. .
  7. Note: This field may pre-populate based on the selected template, but is editable.
  8. Click Send. Note: Emails from Manage Candidates will go to the recipient, unless a deadbox is configured. This is important to keep in mind for testing the email functionality in Stage or Pilot portals. The message is sent to the email address on the candidate's profile. Any responses are managed within your and the candidate's email provider and do not occur within Manage Candidates. However, you can view the message threads on the applicant carousel. See Manage Candidates - View Candidate Messages.

Note:Customers on SL4 environment cannot receive emails sent from Manage Candidates send email feature.

Using Tags

Click the View Tags link to select tags that contain the text used to populate an email message. You can edit messages and preview the email message before it is sent. When the email is sent, the tags are resolved and replaced with the relevant text.

To use tags:

  1. On the Send Email page, click the View Tags link. The List of Supported Tags page opens.
  2. Copy and paste the tags you want to use into the Message to candidate box.
  3. Select the Send button. The tags resolve and the message is sent to the recipients listed in the To: field.
  • Click the Preview button to view the resolved message before sending. Preview mode displays tags being resolved for the first selection only.
  • Click the Edit button to make changes to the message.

Considerations

  • Email Delivery to Candidate's Inbox - As part of this feature, steps have been taken to ensure emails come from addresses that do not have reputation issues. This will accelerate delivery and improve the probability that your emails appear in the candidate's inbox. To increase that probability, it is recommended that you use the candidate's name in the email and also use a personal tone.
    • Emails sent from Stage will appear in the candidate’s inbox with the following convention: “Recruiter Name <recruiter.email.address@cc.npe.lumesse.top>”
    • Emails sent from Production will appear in the candidate’s inbox with the following convention: “Recruiter Name <recruiter.email.address@cc.recruitmail.com>”
  • Email Delivery to Recruiter's Inbox - If your organization has special email quarantine or spam filters, this may delay or prevent a candidate's replies from appearing in your inbox. To overcome this issue, the IP addresses for the email functionality in Production portals are being shared below. Your IT organization can add the IP addresses to your "allow" list to help ensure candidate replies are not blocked or delayed.
    • 54.240.54.239
    • 54.240.54.240
    • 54.240.54.241

Frequently Asked Questions

No, an email address cannot be entered manually in the Send Email flyout. However, if the candidate does not have an email address in the system, you can add one to their profile, using the Edit Contact Details option in the Options drop-down at the top of the Applicant Profile page. See Applicant Profile Page Overview.

No. The sender must have an email address on their user record. An email address can be added to a user record by an administrator with permission to create, view, and edit users. See User Record - Contact.