Create Session - Emails

The Emails tab is the fourth step in the session configuration process. Administrators can configure which emails send in relation to the session.

To create an ILT event session, go to ILT > Manage Events & Sessions. Search for the event and in the Options column next to the event, click the View Sessions icon . To create a new session, click the Create New Session link. Navigate through the process to the Emails step.

Emails

The following email options are available:

System Defaults

By default, all existing and new learning objects will have the System Defaults radio button selected. If selected:

  • All emails related to this learning object will be sent based on the active email templates in the main email administration area
  • Changes made to the templates in the main email administration area will apply to emails that have not yet been queued

Note: Changes to system emails made via the Email Management page will not apply to existing sessions which have the System Defaults email option selected. In order to affect changes to emails set for existing sessions, the Custom Emails option should be selected on the Emails step of the session creation process, and any changes should be made to the custom emails which become available on the page. Changes will only be affect newly-registered users; those already registered to the session will not see the changes.

No Emails

If selected, no emails will be sent in association with this training. Email actions that are bypassed with the selection of this option can be viewed in the Custom Email list displayed when the Custom Emails option is selected. This list of emails, are the emails that will not be sent, when No Emails is the option selected. Note: It is important to understand that there are two types of emails: those triggered by a user's action, and those triggered by an object. It is for this reason that the No Emails option does not always mean no emails will be received by the user.

Custom Emails

Select the Custom Emails field to customize emails to this training. By default, triggers related to the selected training will be copied from the main Email Administration area. All emails related to this training will be sent based on the configured custom templates.

  • To see inactive emails, select the Include Inactive Emails option.
  • If an Email Trigger is not available in the Custom Email area, it will still fire (if set to do so) from the main Email Administration area.
  • Changes made to the custom training emails will only apply to emails that have not yet been queue.
  • Both active and inactive templates will be copied down. Only the active email templates will fire in relation to this training request.
  • The Custom Emails area does not display until this option is selected. These emails may then be edited, added or deleted as desired.
  • Future training related emails will fire appropriately based on the settings and templates created within the Custom Emails section.

See Email - Create.

Custom Emails - Calendar Options

When configuring custom emails for a session, Calendar Options can be configured for the following email triggers:

See Email Calendar Options.

Note: Changes made to custom email calendar settings only affect the event or session for which the custom emails are configured. The changes are not carried over to email settings in Email Management for the corresponding email trigger.

Save / Next

Click Save to save the session or Next to set Pricing for the session if applicable. See Create Session - Pricing.

Troubleshooting Information

The following pages contain troubleshooting guides for using emails:

Email Email Email Email Email Email Email Email Email

Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Outlook Calendar Calendar Calendar Calendar Calendar Calendar Calendar Calendar

Trigger Trigger Trigger Trigger Trigger Trigger Trigger Trigger Trigger