Users are associated with a particular time zone in the system in the following priority order:
- User Record - If a time zone is set for the user on the User Record, then this time zone is applied to the user. By default, no time zone is set on the User Record. See User Record - Settings.
- Location Organizational Unit (OU) - If the user is associated with a Location OU, then the Location OU has an associated time zone. See Organizational Unit - Create/Edit.
- Timezone Preferences (by Division) - If no time zone is set for the user on the User Record and the user is not associated with a Location OU, then the time zone associated with the user's Division OU in Timezone Preferences is applied. See Timezone Preference.
- Implementation - If no time zone is set for a user, then the user's time zone defaults to the system default that was set when your portal was initially configured during implementation. Please contact Global Customer Support to modify the system default time zone.