Edit User Password

The Password Preferences determine how and what the administrator is allowed to do when they change a user's password. See Password Preferences.

To change a user's password, go to Admin > Tools > Core Functions > Users. Then, select the Change Password option in the Options drop-down menu.

  1. Select one of the following options:
    • Send Forgot Password email. User must have an email address saved. - When this option is selected, a password reset email is sent to the user, allowing them to set their password. The affected user is still able to log in to the system using their current password until they click the password reset URL in the email. Note: This option triggers the Forget Password email, if configured in Email Administration. This trigger must be configured prior to resetting a user's password with this option.
    • Define a temporary password. User will be prompted to reset password upon login. - When this option is selected, the administrator is prompted to manually set a temporary password for the user. When a password is manually reset, the temporary password is not sent to the affected user. The administrator must communicate this password outside of the system. Note: This option is not available if the Require confidential password reset and send email notification to user option is clicked in Password Preferences for the user's division.
  2. Click OK. If the Reset User's password option is selected, then the Change Password page opens, on which the administrator can manually set a temporary password for the user. This triggers the Admin Password Change email, if configured in Email Administration.
  3. Click Save.

Emails are configured in Email Administration. See Email Administration.

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