Posting Type - Q&A - Create

Topic members are able to create postings. These postings can include file attachments and URL previews.

To create a Q&A posting, click the appropriate topic title from anywhere in the Knowledge Bank or communities. Then, from the Create Posting drop-down menu, select Create Q&A.

Posting Title and Body

Enter the following information for the discussion:

  • Title - Enter a title for the posting, up to 70 characters. This title will appear at the top of the posting page.
  • Body - Enter the body of the posting, up to 10,000 characters. When creating or editing the body of a posting, users can use the full text editor to align text, change text font, update text size, add color to text, insert line breaks, embed links, tables, and images in a post, and paste content from Microsoft Word.


The full text editor available when creating a the body of a posting is not available in the following areas:

  • Replying to a posting
  • Posting to the Live Feed
  • Posting to the Team Feed
  • Posting to the Community Feed
  • Editing the community description
  • Editing the topic description

Attach a File

To attach a file to your update, click the Attach File button to the right of the Update field. The option to post an update is controlled by the system administrator. The Attachment Restrictions section below provides a complete list of attachment restrictions.

Include URL Preview

When creating or replying to a posting, you can include a URL with the post. See Posting Action - Include URL Preview.


This section enables users to add tags or keywords to their posting. Once the posting is saved, the tags appears as links on the posting, and users can click a tag to view all postings that have the same tag. For example, if you add a "Time Management" tag to your posting, then clicking this tag will display all postings that include the "Time Management" tag. This is an effective way to categorize your posting. Once the posting is saved, you can use the tag to find other postings that have similar content.

To add a tag, enter the tag name in the field. Multiple tags can be added by adding a comma after each tag or by pressing [Enter] after each tag. Users can add new or existing tags. Tags are not case-sensitive or accent-sensitive, however the tag is captured as it is entered (e.g., Management is the same as management and elephant is the same as élephant). Each tag can contain a maximum of 70 characters, and the character limit for all tags in a posting is 200. Note: If a user enters a tag name that is a system-defined tag such as Featured, then this is added as a user-defined tag, which behaves differently than a system-defined tag.

To select a tag from a list of existing tags, click the Add Existing Tags link. This opens a pop-up, in which all existing user-defined tags are displayed. Note: System-defined tags cannot be selected. These tags are automatically associated with a posting. See Single Item Select Pop-up.

To remove a tag, click the Delete icon to the right of the tag name.


Hashtags can now be used in the body of the posting, and the system will apply the text after the hashtags as tags once the posting submitted.

Hashtags cannot be used within the posting title or within posting comments.

To add a tag to a posting using hashtags, enter a hashtag "#" within the posting body, and the text following the hashtag will be converted into a tag once the posting is submitted.

  • Hashtags are not affected by accents on characters. Accents on characters are included in the tag.
  • Spaces, new lines, and special characters end a hashtag.

A maximum of 200 tags can be added to a posting. If a posting has reached the maximum number of tags, then no additional tags are added, even if a hashtag is added to the posting body.

In order to remove a hashtag tag, the hashtag must be removed from the body of the posting, and the tag must be removed from the Tags field.

Administrator Note: Tags in Cohorts

Tags can be added to postings when creating a community template for a program.

When a cohort is created, the tags are added to the postings within the new cohort.

When a tag is removed from a posting within a community template, the tag is not removed from any existing postings within cohorts that have been created from the community template.

Posting Visibility

The visibility of a posting within a topic is determined by the availability settings of the topic. Users can view all postings within a topic if they have access to the topic.

Done or Cancel

After entering the appropriate text and attaching any necessary files, click Done to create the posting, or click Cancel to discard the posting. If enabled, the Knowledge Bank/Communities New Posting Created email is triggered when a posting is created in the Knowledge Bank or community.

If configured by the administrator, creating a Q&A posting triggers the Knowledge Bank/Communities Question Asked email.

Attachment Restrictions

The following attachment restrictions apply:

  • Up to three attachments or one video can be added to a post.
  • The maximum file size is configured by the system administrator. This limit is controlled by a backend setting, which can be increased up to 1 GB.
  • The attachment file name cannot exceed 100 characters.
  • Executable files cannot be uploaded.
  • Files cannot have a hidden extension or no extension.

The following file types are allowed:

File Type Extension
  • mid
  • m4a
  • mp3
  • wav
  • zip
  • xls/xlsx
  • bmp
  • gif
  • jpeg/jpg
  • png

Image files are embedded in New Connect. If the file format is one of the supported image file types, then once the update, comment, or posting has been posted, the image will display at an enlarged size.

Pixel Limitations

Depending on where the image is being displayed, then it will display at different sizes while maintaining the original image's aspect ratio. If the original image's pixel width is under the maximum pixel width, then the image will display with its true pixel width and height.

If the image's width exceeds 877 pixels, then an enlarged thumbnail image will be saved. The image's aspect ratio will be maintained, but will be resized to have a maximum width of 877 pixels. The following width limitations apply:

image location maximum pixel width
Community Posting 877
Community Posting Comment 845
Community Posting Threaded Comment 802
Task Details 720
Team Overview Update 683
Feed User Update 675
Feed Activity Update 675

Note: .gif images that are larger than the page's parameters will be resized down and will lose any animation. The user can still download the original animated file.

  • pps/ppsx
  • ppt/pptx
  • mpp
  • arf
  • doc/docx
  • dot/dotx
  • htm/html - The ability to upload htm/html files is controlled by the system administrator. This limit is controlled by a backend setting,. Organizations may choose to disable the ability to upload HTML files because malicious HTML files may be uploaded, which is a potential security risk.
  • pdf
  • txt
Vector Graphic
  • vsd
  • avi
  • flv
  • m4v
  • mov
  • mpeg/mpg
  • mp4
  • rm - This file type is not supported when attaching a video.
  • swf - This file type is not supported when attaching a video.
  • wma/wmv

Video files are embedded in New Connect. If the file format is a supported video file type, then the video file will be queued for transcoding. Acceptable video types are .mp4, .mov, .flv, and .asf/.wmv.

Once the transcoding process is complete, then the video file will display a small black video thumbnail, which indicates that the video can now be played inline. Clicking on this thumbnail will then display the video player and allow the user to play the video.

When playing the video, the size of the video player will depend on the page where the video is being displayed. See the Pixel Limitations table in the Image row above for sizing information.