Frequently Asked Questions for Mobile-Friendly Candidate Experience

Mobile-friendly means that applicants will get the same experience when viewing your career site on a mobile device or on a desktop. Mobile-friendly career sites can be accessed using any device.

Mobile-friendly also means that the career site is responsive. The page, images, and videos scale to fit the width of the device’s screen. Note: For banners, a high resolution image is recommended. The image height should be at least 150px, and the width should be wider than the height. The image cannot exceed 5 MB.

A standard career site has more limited mobile capabilities, and applicants will not be able to complete some parts of the application when using a mobile device.

The following career site pages can be made mobile-friendly:

• Connect With Us - Note: Resume parsing is not mobile-friendly in Connect With Us. For this reason, it is recommended that you disable resume parsing for Connect With Us on mobile-friendly career sites. This will ensure a smoother experience for job-seekers. Resume parsing can be disabled on the Career Site Management > Connect With Us page for each individual career site.
• Create Profile
• Job Details
• My Profile - Note: Pages that are linked from the My Profile page, such as My Tasks, are not mobile-friendly.
• Sign-In

The posting can take up to 20 minutes to appear.

When you convert a career site to become mobile-friendly, Cornerstone re-indexes your portal so that all jobs are searchable. During this time, jobs will not appear on your career site. The re-indexing completion time varies by portal size, so we recommend converting a career site to become mobile-friendly later in the day and week to minimize the impact on candidates.

Applicants are automatically directed to mobile-friendly or standard applications based on the workflow contents. If the workflow is comprised of mobile-friendly components, applicants will see the mobile-friendly application. Otherwise, they will see a standard application.

No. A mobile-friendly career site can:

1. Link to a non-mobile-friendly application workflow.
2. Link to a mobile-friendly application workflow.

If a mobile-friendly qualifying workflow is published to a Standard career site, the career site will display in the Standard format, but the application workflow will automatically become mobile-friendly. A qualifying application workflow is one that does not contain Forms, Training, or Assessment action items.

No. All jobs posted to a mobile-friendly career site will be available in the search results under Current Openings on the job search page and can be filtered through the search bar features or filters on the left panel of the page.

Yes. You may add one drop-down custom requisition field to the main search bar. The field can be a single or multi-select drop-down and can be configured in your career site settings.

The location search in the search bar on the job search page uses Google Places API to provide a similar experience as Google Maps.

A specific latitude and longitude is received and is used to perform a radius search. All jobs 100 miles of the location value display by default. Applicants can choose to decrease the radius.

The search will interpret the entry correctly and return results for jobs that match the search terms based on the address fields configured for the requisition. All jobs with a match will appear in the results.

Yes, applicants can filter by distance (if searching for an address, city, or postal code), country, state/province, city, date posted, and any additional custom requisition fields added to the career site.

By default, all jobs that have been posted display.

No. By default, the search results will show job title, location, and posting date.

The map feature is not yet supported on mobile-friendly career sites.

Job alerts are not yet supported on mobile-friendly career sites.

If a workflow includes any of the following action items, it qualifies as being mobile-friendly:

• Compliance Questions
• Custom Integrations
• Disclaimers
• Notes
• Prescreening Questions
• Thank You
• Upload Attachments - Note: This includes resume and custom additional attachments.

The action items are not supported in mobile-friendly workflows:

• Assessments
• Competency Assessments
• External Assessments - Note: This refers to SHL assessments.
• Forms (Learning module)
• Training (Learning module)

If a workflow contains any non-supported action items, the workflow will remain in the Standard experience and will not be made mobile-friendly automatically.

No. Any time an applicant applies to a position through a mobile-friendly workflow, they will be applying as a guest. This will increase your candidate conversion rate.

Up to 40% of candidates drop off in the candidate experience when forced to create an account before applying. Candidates will be able to create a profile from the Thank You page after applying successfully or by following a link provided in the "Application Confirmation - As Guest" email, provided the email is configured and active in Email Administration.

Yes, provided that you enable the "Application Confirmation - As Guest" email in Email Administration. This email will be sent to an applicant when they apply as a guest. It is recommended that you also use this email as an opportunity to explain the benefits of creating an account.

No. If an applicant is not logged in and clicks Save, they are prompted to create an account or log in.

They are taken to the top of the page on which there is an unanswered question.

• Full Resume Parsing - Selecting this option displays all resume sections to applicants (i.e. Work Experience). Once the applicant uploads a resume file, the content from the file will be parsed (populated) on the application workflow in order to help the applicant fill in the resume sections.
• Contact Data Parsing Only - Selecting this option does not display resume sections to applicants. Once the applicant uploads a resume file, the content from the file will be parsed (populated) only on the Contact Details section of the application workflow.
• Disable Resume Parsing - Selecting this option does not display resume sections to applicants. Therefore, once the applicant uploads a resume file, that file will be part of their application but will not populate anything on the application workflow. Note: Resumes that are uploaded without parsing enabled are still searchable on the Quick Search tab in Candidate Search (not on the Advanced Search tab).

Usability Tip: For administrators that want resume sections to be shown on the application workflow but do not want resume files to be parsed, they can select the Full Resume Parsing option on the application workflow configuration and disable the following corp setting, "Allow Resume Parsing." This way, parsing will not happen across all requisitions, but the resume sections will still be displayed so that they can be filled in by applicants.