Feedback - Attach File

When a user requests feedback or posts feedback, they have the option to attach a file to the post or request. This can be done to provide reference material for your feedback post or feedback request. See the Attachment Restrictions section below for information on attachment restrictions.

To attach a file to a post or request, click the Attach a file button .

When you click the Attach a file button, the Attachment area expands. You can attach a file by dragging and dropping a file into the Attachment area. You can also attach a file by clicking the Select a file button and select a file from your computer. Note: The drag-and-drop functionality is not supported by Internet Explorer browsers.

After the file has loaded, the attachment appears below the comment box.

An attachment can be removed by clicking the Cancel icon to the right of the attachment name.

Attachment Restrictions

The following attachment restrictions apply:

  • Up to three attachments can be added to a post.
  • The maximum file size is 20 MB.
  • The attachment file name cannot exceed 50 characters.
  • Executable files cannot be uploaded.

The following attachment file types are allowed:

File Type Extension
Audio
  • mid
  • m4a
  • mp3
  • wav
Compressed
  • zip
Data
  • xls/xlsx
Image
  • bmp
  • gif
  • jpeg/jpg
  • png
Presentation
  • pps/ppsx
  • ppt/pptx
Project
  • mpp
Recording
  • arf
Text
  • doc/docx
  • dot/dotx
  • htm/html - The ability to upload htm/html files is controlled by the system administrator. This limit is controlled by a backend setting,. Organizations may choose to disable the ability to upload HTML files because malicious HTML files may be uploaded, which is a potential security risk.
  • pdf
  • txt
Video
  • avi
  • flv
  • m4v
  • mpeg/mpg
  • mp4
  • rm
  • swf
  • wma/wmv

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