WebEx Attendance Troubleshooting
When troubleshooting attendance issues for a WebEx session, check the following items:
- Attendees must launch the course from their Cornerstone portal rather than click the WebEx Meeting link.
- When accessing the WebEx meeting, the attendee must provide the email address that is used for their Cornerstone portal. Note: When an attendee accesses the WebEx meeting through their Cornerstone portal, this occurs automatically.
- When an attendee leaves a WebEx meeting, the attendee must click the Leave Session button within the WebEx meeting. If an attendee does not do this, the instructor must follow these steps to ensure attendance is properly recorded for those attendees:
- On the session roster, click the button at least 24 hours after the session ends. This obtains the attendance information from WebEx directly and updates the roster within the Cornerstone portal. The instructor must wait at least 24 hours after the session ends to ensure that WebEx has properly recorded all attendance. Then, click the button.
Note: As long as the attendee is able to launch the WebEx meeting successfully from their Cornerstone portal and participate in the WebEx meeting, their attendance will be recorded within WebEx, even if the host exists the meeting before the attendee.