"Failed" Status for Online Content

Prior to this enhancement, Online Content did not support a “Failed” status, and failed Online Content usually remained in an “In Progress” status. This meant that users, managers, and administrators could not tell if the user was indeed "In Progress" or if they had failed and were stuck "In Progress."

With this enhancement, the Online Content LO type displays a “Failed” status, allowing the users, managers, and administrators to differentiate between an Online Content course that is in progress and an Online Content course that has failed.

Note: This functionality is already available for AICC and SCORM 1.2/2004 courses.

The key features of this enhancement are as follows:

  • It displays a “failed” status in the user’s transcript.
  • In Reporting 2.0, the “Transcript Status” field will show a value of "Failed” and the “Passed” field will show a value of “No.”
  • It provides Edge Import Online Content transcript support for the “Failed” status.

Before

After

Reporting Fields

No reporting fields are added, but you can see more Online content-related information with existing reporting fields.

Field Name Section and Sub-Section​ Field Type (numeric, text, date)​ Value (if applicable)
Passed Learning > Transcript Boolean No
Transcript Status Learning > Transcript​ Text Failed

How Does this Enhancement Benefit My Organization?

  • Provides a high-level view of success rate in Online Content for users across the portal.
  • It helps you understand which team members need support to pass specific courses.
  • It helps you know which courses you have successfully completed and which you might need to take again.

Frequently Asked Questions (FAQs)

Either in the User’s transcript or via reports.

There are two options for it to be marked as failed:

  • The provider sends a progress update to CSX, indicating that the Online Content course has failed.
  • The Online Content course is marked as “Failed” via an Edge Import load or feed.

No, a “Completed” course is locked in this state and cannot be updated by a provider or Edge Import to a “Failed” status.

No, this will only work for new progress updates sent after the portal has activated the feature.

Implementation

The enablement of this functionality is controlled by a backend setting, which is disabled by default. To enable this functionality, contact Global Customer Support. This functionality is available for all organizations using the Online Content training type in the Learning module.

Permissions

The following existing permissions apply to this functionality:

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
View Transcript Item Grants ability to view details of learning objects that appear on the transcript (training record), by clicking on the name of the learning object. Users must also have the Bio About - View permission in order to access the transcript within Universal Profile. This permission can be constrained by OU, User's OU, User Self and Subordinates, User, or User's Self. This is an end user permission. Learning - Administration
Access LMS - OLCO Metadata Feed Grants access to the Online Content Metadata data feed via Edge Import. This permission cannot be constrained. This is an administrator permission. Edge Import
Access LMS - OLCO Metadata Load Grants access to the Online Content Metadata data load via Edge Import. This permission cannot be constrained. This is an administrator permission. Edge Import
Access LMS - OLCO Transcript Feed Grants access to the Online Content Transcript and Online Content Transcript Custom Field data feed via Edge Import. This permission cannot be constrained. This is an administrator permission. Edge Import
Access LMS - OLCO Transcript Load Grants access to the Online Content Transcript and Online Content Transcript Custom Field data load via Edge Import. This permission can be constrained by OU and Provider. This is an administrator permission. Edge Import

For more information about Reporting 2.0 permissions, see the following:

  • Permissions in Reporting 2.0 - This provides detailed information about Reporting 2.0 permissions.
  • Permissions List - This provides the list of permissions and their relationships so that you know which permissions users need to have to create and view reports.