Universal Profile - Feedback - Overview

The Feedback homepage allows you to view your own feedback, recognition, and milestone posts. You may also be able to request feedback from this page. When viewing the Feedback homepage for another user, you can post feedback for that user.

This functionality is fully optimized for use on mobile devices and is only available for organizations using the Performance module.

To access the Feedback homepage, go to Home > Universal Profile. Then, click the Feedback tab. Note: The location of this link is configurable by your system administrator.

When viewing another user's Feedback page, you may be able to view feedback, post feedback, award badges, assign training, and launch off-cycle performance reviews.

To access another user's Universal Profile - Bio page, click the user's photograph from any page within Universal Profile or from Global Search. From there, you can access the user's Feedback page by clicking the Feedback tab.

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Assign Training Grants ability to assign learning objects to the transcripts of those for whom the user is the assigned manager, approver or cost center approver. This is a manager/approver permission. Learning
Feedback - Delete Enables user to delete a feedback post or comment on a user's page. The user can delete feedback from the Feedback page of any user who is within the permission constraints. This permission can be constrained by OU, User's OU, User Self and Subordinates, and User's Self. The permission constraints apply to the creator of the post or comment, not the target user. Universal Profile
Feedback - Request for other users Enables user to request feedback on behalf of other users from their Feedback page. This permission can be constrained by User's Subordinates, Direct Reports, and Custom Relationship. Universal Profile
Feedback - Request Enables user to request feedback from the Feedback page of their Universal Profile. Users can only request feedback from other users within their permission constraints. This permission can be constrained by OU, User's OU, User Self and Subordinates, and User's Self. This is an end user permission. Universal Profile
Feedback Details - View Enables user to view the Feedback Details page and provide feedback when they are requested to provide feedback. This permission cannot be constrained. This is an end user permission. Universal Profile
Feedback - View and Post Enables user to view the Feedback page of the Universal Profile and to post feedback. Users can only view the Feedback page for users within their permission constraints. Similarly, users can only post feedback for users within their permission constraints. This permission can be constrained by OU, User's OU, User Self and Subordinates, User's Self, and Employee Relationship. This is an end user permission. Universal Profile
Launch Off-Cycle Performance Review Task Enables a user to launch an off-cycle performance review task. Having this permission does not guarantee that the user can launch an off-cycle review, only that they will have access to the Launch Performance Review page. A task must still be configured properly for the user to successfully launch an off-cycle review task. This permission works only if user has been designated to launch at least one currently active off-cycle performance review task. This permission can be constrained by OU, User's Subordinates, and Employee Relationship. This is an end user permission. Performance
View Goals

Grants ability to view own goals and (depending on role and settings) goals of others (manager's visible goals, direct subordinate's goals, company goals, division goals). This permission can be constrained by Employee Relationship, OU, User's OU, and User Self and Subordinates. This is an end user permission.

Managers must have the Snapshot - Goals permission to view the Universal Profile - Snapshot page and the My Goals page for users within their permission constraints.

 Performance

Troubleshooting Information

The following page contains an administrator's guide for configuring the Universal Profile:

Sidebar Navigation

On the left, the navigation sidebar displays the other available areas of the Universal Profile. Click the navigation tab to access the corresponding page. The following areas may be available:

  • Bio - This tab opens the user's Bio homepage. This is only available if the corresponding user is within your permission to view a user's bio homepage.
  • Feedback - This tab opens the user's Feedback page. This is only available if the corresponding user is within your permission to view feedback. In addition, this tab is only available for organizations using the Performance module.
  • Action Items - This tab opens the user's Action Items page. This may include performance, learning, and volunteer action items. This is only available if the corresponding user is within your permission to view Action Items.
  • Transcript - This tab opens the user's transcript. This option is available if the Learning module is enabled for the portal. This tab is only available if you are the corresponding user or the user's manager.

Create Request

Select the Create Request button to request feedback for yourself or for another user. This option is only available to users who have permission to request feedback on behalf of others. See Feedback - Request Overview.

View Team

The View Team flyout is designed to allow managers, approvers, and custom relationships to quickly navigate between subordinates' profiles and transcripts. When enabled, the View Team flyout is available to managers and dotted line managers on all pages of their Universal Profile and the Universal Profile of their subordinates. This flyout displays the manager's reports visually.

The View Team button only displays if enabled in the portal. Administrators may enable or disable this flyout via the My Team Dropdown section within Universal Profile General Preferences. See Universal Profile General Preferences.

See Universal Profile - View Team Flyout.

Options

An Options button may be available on various pages of the Universal Profile. See Universal Profile Options Drop-down Overview.

Post Feedback for User

If you have the appropriate permissions, you can post feedback for another user. See Feedback - Post for Another User.

Request Feedback

If you have the appropriate permissions, you can request feedback from your manager and peers. See Feedback - Request Overview.

View Feedback

When someone posts feedback for you, it appears on your Feedback page. The following information is displayed with each feedback post:

  • User Image - An image of the user who posted the feedback is displayed next to each post. If the user does not have an image in the system or if the feedback post is anonymous, then a generic image is displayed.
  • User Name - The name of the user who posted the feedback is displayed next to the user image. If the feedback post is anonymous, then "Anonymous" is displayed as the user's name.
  • Feedback Content - The content of the feedback post is displayed next to the feedback provider's image and name.
  • Timestamp - A timestamp is displayed with each feedback post to indicate when the post was made. The timestamp is always displayed in the time zone of the user who is viewing the feedback.

View Comments

When users add comments to a post, the comments appear below the original post in reverse chronological order with the most recent comments displayed at the bottom. A timestamp is displayed with each comment to indicate when the comment was made. The timestamp is always displayed in the time zone of the user who is viewing the post.

If a posting has more than one reply at its root level, then a Show more comments link is displayed with the number of additional comments that are available. Select the link to view up to 10 of the most recent replies. If 10 comments are displayed and there are additional comments available, then a View full posting link is displayed. Select the link to view the Posting Details page in a new tab where all of the posting replies are visible.

If a posting reply has one or more replies, then a Show recent replies link is displayed with the number of additional replies that are available. Select the link or the Reply icon to view up to 10 of the most recent replies. If 10 comment replies are displayed and there are additional comment replies available, then a View full posting link is displayed. Select the link to view the Posting Details page in a new tab where all of the posting replies are visible.

Filter Feedback and Badges

When viewing your Feedback page, you have the option to view only feedback, only badges, or both. This is controlled by the checkboxes below the Feedback field at the top of the page.

  • Feedback - When this option is checked, feedback posts and requests are displayed on the Feedback page.
  • Badges - When this option is checked, badges and goal posts are displayed on the Feedback page.

Both are checked by default. If both options are unchecked, then no posts are displayed.

Goals in Feedback

If your organization is utilizing the Performance functionality, when you complete a goal, this achievement appears as a post on your Feedback page and is visible to you and your managers. See Goals - View in Feedback.

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