Skills Matrix Overview

The primary purpose of a role is to serve as a container for defining the competence level and training required for an employee to be qualified in a job function. Successful completion of the role's qualification requirements results in the employee being "qualified" for the role. The Skills Matrix is an analytical tool that is designed to provide users, managers, and administrators the ability to view the role qualification status of one or more users for one or more roles.

The Skills Matrix provides the framework for identifying the skills that a role requires, the skills of individual employees, and any gap between the two.

Use Cases

Manager Scenario

A fast food restaurant uses roles in their portal to track user qualifications for their food preparation workstations. A role has been created for each workstation.

A manager at the restaurant has seen a decline in the productivity over the past three months. The manager believes that there may be a gap in the competency or entity knowledge of the team, causing the dip in productivity.

The manager views the Skills Matrix page for his team and selects the appropriate roles. The matrix is generated for all of the employees at the restaurant and all of the food preparation workstations that are used in the restaurant. The manager can see the role qualifications for each employee and immediately recognizes that many of the employees have been assigned to workstations in which they have not been qualified.

With this knowledge, the manager only assigns employees to workstations in which they are qualified.

Administrator Scenario

A fast food restaurant uses roles in their portal to track user qualifications for their food preparation workstations. A role has been created for each workstation.

An administrator wants to see how the trainees are progressing in becoming qualified for the food preparation workstations.

The administrator views the Skills Matrix page and selects the most recent group of trainees. The administrator then selects the roles for which the trainees have been trained. The matrix is generated for all of the selected restaurant trainees and all of the appropriate food preparation workstations. The administrator can see the role qualifications for each trainee and is pleased to see that they have all met the role qualification requirements for the workstations that were used in training.

User Scenario

A user wants to check their role qualification status. The user views the Skills Matrix page and selects Self as the user criterion. In the Roles section, the user selects Display Roles for Position. The matrix is generated for the user and all of the roles that are associated with the user's position.

The user sees that they have met all but one of the role requirements. The user can then choose to complete any necessary assessments or training to meet the qualifications.

Assign Training

A fast food restaurant uses roles to track user qualifications for their food preparation workstations.

The store manager views the Skills Matrix to view the role qualification statuses for a direct report. The manager notices that the employee is In Progress for the Bread Baking role. The manager views the User Role Qualification page for the employee's Bread Baking role and can see that the employee has completed all of the requirements except for the Baking 101 training requirement.

The manager can see that the employee is not registered for the course, so the manager assigns the Bread Baking 101 course to the employee.

Request Training

A fast food restaurant uses roles to track user qualifications for their food preparation workstations.

An employee views the Skills Matrix to view their role qualification status for the Cheese Slicing role. The employee notices that he is In Progress for the Cheese Slicing role. The employee views the User Role Qualification page for the role and can see that he has completed all of the requirements except for the Slicing 101 training requirement.

The employee can see that he has not registered for the course, so he requests the Slicing 101 course.

Contents

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