Knowledge Bank (Old) - Add Items

Knowledge Bank is an innovative knowledge management system for the exchange of employee knowledge within the organization, allowing users to post discussions, query internal subject matter experts, review proprietary documentation, and consult online resources. When uploading a document, the maximum file size is 100 MB.

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Knowledge Bank - View Grants access to view Knowledge Bank. This is an end user permission. Learning
Knowledge Bank Topic Expert Grants ability to post answers to questions posted to topics for which the user is designated as Topic Expert. Only Topic Experts may respond to Q&A posts in Knowledge Bank topics. Learning
Knowledge Bank Topic Manager Grants ability to add postings to Knowledge Bank topics for which the user is designated as Topic Manager. Also grants ability to specify experts, require posting approval and modify key words for those topics. Learning

If you have been granted permissions you can add items to the Knowledge Bank. Items that can be added include discussions, questions, online resources (link to a website) and documents.

Create a New Discussion

  1. From the Knowledge Bank page click on relevant topic
  2. Click Create New Discussion link
  3. Enter Title of discussion
  4. Enter Description of discussion
  5. Topic will default based on the topic you chose
  6. Add an Attachment (Optional) by selecting the Browse button to find your attachment and then click the Add button
  7. Click Submit button

Ask New Question

  1. From the Knowledge Bank page click on relevant topic
  2. Click Ask New Question link
  3. Enter Question
  4. Topic will default based on the topic you chose
  5. Add an Attachment (Optional) by selecting the Browse button to find your attachment and then click the Add button
  6. Click Submit button

Add Online Resource

  1. From the Knowledge Bank page click on relevant topic
  2. Click Add Online Resource link
  3. Enter Title of online resource
  4. Topic will default based on the topic you chose
  5. Add Key Words
    • When a user searches for the posting and enters any of the keywords specified here, the posting will appear in the search results
  6. Add Website Address
  7. Click Submit button

Upload Document

  1. From the Knowledge Bank page click on relevant topic
  2. Click Upload Document link
  3. Enter Title of document
  4. Enter the Author
  5. Topic will default based on the topic you chose
  6. Add Key Words
    • When a user searches for the posting and enters any of the keywords specified here, the posting will appear in the search results
  7. Enter Description of content
  8. Click the Browse button to find your attachment. The maximum file size is listed above.
  9. Double click or select attachment and click Open
  10. Click the Add button
    • You can add more than one attachment (repeat steps above)
    • You can delete an attachment be clicking on the Delete icon
  11. Click Submit button

The following file types can be uploaded to the Knowledge Bank:

File extension File Type
.jpg, .jpe, .jpeg image
.gif image
.png image
.bmp image
.txt text plain
.docx Word document
.dotx Word document
.doc Word document
.dot application/MS Word
.xlsx Excel
.xls Excel
.pptx PowerPoint
.ppt PowerPoint
.ppsx PowerPoint
.pps application/vnd.MS-PowerPoint
.pdf application
.vsd application
.wma audio/x-MS-wma
.mp3 audio/mpeg
.wav audio
.mid audio/midi
.html text/html - The ability to upload htm/html files is controlled by the system administrator. This limit is controlled by a backend setting,. Organizations may choose to disable the ability to upload HTML files because malicious HTML files may be uploaded, which is a potential security risk.
.htm text/html - The ability to upload htm/html files is controlled by the system administrator. This limit is controlled by a backend setting,. Organizations may choose to disable the ability to upload HTML files because malicious HTML files may be uploaded, which is a potential security risk.
.swf application/shockwave-flash
.avi video
.mpeg video
.mpg video
.wmv video
.mp4 video
.m4v audio
.m4a audio
.png graphic
.arf webex recording
.mpp MS Project
.rtf rich text format
.msg Outlook mail message
.rm application/vnd.rn-realmedia

See also:

Knowledge Bank Knowledge Bank Knowledge Bank Knowledge Bank Knowledge Bank Knowledge Bank Knowledge Bank Knowledge Bank Knowledge Bank