Posting Type - Suggestion - View

A suggestion posting enables users to make a suggestion within the Knowledge Bank or a community. Other users can vote for the suggestion if they agree with the suggestion, or they can vote against the suggestion if they disagree with the suggestion. In addition, community moderators can mark the suggestion as accepted if they have decided to implement the suggestion, and they can mark the suggestion as completed when the suggestion has been implemented. Suggestion postings support rich text and can also contain files, videos, and links.

To view a posting, click the posting title from anywhere in the Knowledge Bank or communities.

Banner Image

At the top of the posting, the community's banner image is displayed.

Suggestion Title

At the top of the page, the suggestion title is displayed.

Options

The Options drop-down is only available to a user if the user has access to at least one of the options.

The following options are available in the Options drop-down menu:

• Follow Suggestion - This option is available to all users who are members of the posting's community. When this option is selected, the user may receive email notifications whenever a reply is added to the posting. Also, the posting appears in the Following section of the user's Universal Profile: Bio.
• Unfollow Suggestion - When this option is selected, the user is no longer following the posting.
• Edit Suggestion - Select this option to edit the posting. This option is only available to the author of the posting, community moderators, and users with permission to manage Knowledge Bank and Communities Administration.
• Delete Suggestion - Select this option to delete the posting. This option is only available to topic moderators, community moderators, administrators, and users who belong to an action group that allows them to delete postings. See Posting Action - Delete Posting or Reply.
• Mark as Featured - Select this option to mark the posting as a featured posting. This option is only available to topic moderators, community moderators, and administrators. See Posting Action - Mark as Featured.
• Unmark as Featured - Select this option to remove the Featured tag from the posting. This option is only available if the posting is currently marked as Featured. Also, this option is only available to topic moderators, community moderators, and administrators.
• Mark as Accepted - Select this option to mark the suggestion as Accepted. This indicates that the suggestion has been accepted and will be implemented. This option is only available to topic moderators, community moderators, and administrators.
• Unmark as Accepted - Select this option to remove the Accepted tag from the posting. This option is only available if the posting is currently marked as Accepted. Also, this option is only available to topic moderators, community moderators, and administrators.
• Mark as Completed - Select this option to mark the suggestion as Completed. This indicates that the suggestion has been implemented. This option is only available if the posting is currently marked as Accepted. This option is only available to topic moderators, community moderators, and administrators. If configured by the administrator, this action triggers the Knowledge Bank/Communities Completed Suggestion email.
• Unmark as Completed - Select this option to remove the Completed tag from the posting. This option is only available if the posting is currently marked as Completed. Also, this option is only available to topic moderators, community moderators, and administrators.

Original Posting and Responses

The original posting is displayed at the top of the posting, and all responses are displayed below the original post. The oldest responses are displayed first. Secondary replies are indented to denote hierarchy. Secondary replies can be edited, liked, and deleted, but users cannot reply to a secondary reply. If there are three or more existing replies, only two replies are displayed and a View previous replies link displays. Users can click the link to view all previous replies.

The following information is displayed for each post:

• User Image - An image of the user is displayed next to each post. If the user does not have an image in the system, then a generic image is displayed. Click the photograph to open the Universal Profile - Bio page for the user.
• User Name - The name of the user who added the posting is displayed next to the user image. Click the user's name to open the Universal Profile - Bio page for the user.
• Timestamp - A timestamp is displayed with each posting to indicate when it was made. The timestamp is always displayed in the time zone of the user who is viewing the posting.
• Posting Content - The posting text is displayed below the user's name.
  • URL Preview - If the user included a URL in the posting, then a preview of the URL may appear below the text. Click the URL in the text or click the URL preview, if included, to navigate to the URL web page.
  • Files - If the user attached files to the posting, then the file names appear below the posting text. Click the file name to open or download the attachment.
• Upvote/Downvote - Users may be able to vote for or against a posting or reply by clicking the Upvote or Downvote icons. Voting for or against a posting or reply enables users to indicate whether they support or do not support the posting or reply. Note: The ability to vote for a posting or posting reply is determined by the user's action group. See Posting Action - Vote Posting or Reply.
• Vote Counter - The vote counter appears to the right of the Upvote/Downvote icons and indicates the overall vote score for the posting or reply. If the vote count is less than zero, then a negative sign (-) appears in front of the vote count. Users can hover the computer cursor over the vote count to view the name of the latest 10 users who voted for or against the suggestion. Note: If the overall vote count is zero, then the vote counter does not appear.

Posting Tags

Any user-defined tags that are associated with the posting are displayed below the body of the posting. System tags are displayed before user-defined tags.

Users can click one of the tags to initiate a search within Global Search for all postings that contain the selected tag. Users can only view postings which they can access. Note: The ability to click a posting tag to initiate a search is only available if the ability to search for Connect postings by tag is enabled via Search Preferences.

The following system-defined tags may appear below the original posting:

• Featured - This tag is displayed if the posting has been marked as Featured by the moderator or administrator.

• Accepted - This tag is displayed if the posting has been accepted for implementation by the topic moderator, community moderator, or administrator.
• Completed - This tag is displayed if the posting has been accepted and implemented by the topic moderator, community moderator, or administrator.

Reply to Posting or Comment

Users are able to reply to another user's posting and other posting comments. See Posting Action - Reply.

Edit Posting or Reply

Users can edit a posting or reply from the posting page. This option is only available to the author of the posting, community moderators, and users with permission to manage Knowledge Bank and Communities Administration. See Posting Action - Edit Posting or Reply.

Delete Posting or Reply

Users may be able to delete a posting or reply from the posting page. This option is only available to topic moderators, community moderators, administrators, and users who belong to an action group that allows them to delete postings or replies. See Posting Action - Delete Posting or Reply.