Passwords and Users Added Via Upload User Tool

This topic outlines what happens with regards to passwords when a user is added to the system via the Upload User Tool.

When an administrator loads users to the system via the Upload User Tool, an initial password is generated by the value in the default password backend setting. A default password backend setting can be configured by Global Product Support (GPS).

Administrators are responsible for informing users of their initial passwords outside of the system. This communication may be done in person, over the phone, or through an external email system. Users should be aware that they will always be prompted to change their initial password upon logging in to the system for the first time.

Users that are added to the system via a data feed do not receive the "New User Record Created (Via Add User Page)" email.

See Password Preferences.