Manage Applicants - Request Reference Letter

The Request Reference Letter action on the Manage Applicants page allows recruiters to request reference letters from an applicant. The request process works in conjunction with the Form Management functionality by sending a reference letter form to the referrers that the applicant specifies when completing the Request Reference Letter task. A reference letter form must first be created by the administrator and available to the recruiter in order to properly use the Request Reference Letter action. The Reference Letter Request (to External References) email trigger must also be set up.

Configuration Note: A form for completing reference letters must be available in order to use the Request Reference Letter action properly. Forms are created by the administrator in the Manage Forms area of the Form Management functionality.

To access the Manage Applicants page, go to Recruit > Manage Requisition. On the Manage Job Requisitions page, locate the requisition for which you would like to manage applicants. From there, click the linked number of applicants in the Applicants column.

Request Reference Letter

The Request Reference Letter action allows recruiters to request reference letters from an applicant. This action can be performed for one applicant or a single group of applicants. The action sends the Reference Letter Request task to the applicant. The task is hard-coded and includes name and email address fields in which the applicant enters their referrer information.

To request reference letters from an applicant:

  1. Select one or more applicants from whom to request references.
  2. Select the Request Reference Letter action from the Actions drop-down. This opens the Select Form pop-up.
  3. Select the appropriate form from the pop-up. This refreshes the pop-up to display the Request References button. Note: The forms in the pop-up are the forms for which the recruiter meets the availability criteria. The recruiter must choose the appropriate form. Forms that require an e-signature cannot be used for the Request Reference Letter action.
  4. Select the Request References button. This opens the Applicant Action Results pop-up to indicate whether or not the action was successful. The following occurs if the action is successful:
    • The Request Reference Letter task is assigned to the applicant.
    • The Reference Letter Request email is triggered, if the email is configured by the administrator in Email Administration.
    • The Assigned Forms column on the Manage Applicants page indicates that the form has been assigned by increasing the existing number of assigned forms by one.

    If the action is not successful for one or more applicants, then the following occurs:

    • The unsuccessful action is noted in the Applicant Action Results pop-up.
    • The Request Reference Letter task is not sent to the applicant.
    • The Reference Letter Request email is not triggered.

    If references have already been requested for an applicant, then "Already Requested" displays in the Details column in the pop-up.

    To cancel requesting references, click the Cancel button in the Select Form pop-up. This closes the pop-up without assigning the form task.