Candidate Messaging & SMS (Pilot) - Overview
The Candidate Messaging feature allows recruiters to converse with candidates directly inside Cornerstone Recruiting through an instant messaging-style interface. Candidates will be notified of unread messages via email and SMS (where available and possible) and can respond directly to recruiters using a link in the notification.
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Alice selects Joe in Manage Candidates and clicks Send Message from the More drop-down. A flyout containing the messaging interface appears, and Alice types and sends a message asking Joe for a phone interview.
Joe receives an email notifying him of an unread message about his application at ABC. Since he supplied a working mobile phone number as part of his application, he also receives a similar notification via SMS. Joe clicks the link in one of the notifications and is taken to a Web experience where he reads Alice's request for a phone interview. Joe uses the messaging interface to respond to Alice with his availability.
Alice's colleague Bob, who is also working the queue of newly submitted applications for the requisition, does not know that Alice has already considered Joe because Alice forgot to update Joe's status. Bob reviews Joe's application and decides he would like to reach out to Joe. However, once he selects Joe and clicks Send Message, he sees that Alice has an ongoing conversation with Joe in another tab and that she has already reached out to Joe for an interview. Bob updates Joe's status and lets Alice know that he corrected Joe's status.
Alice is notified by email that Joe has responded to her message. She logs in to her Cornerstone portal and navigates to the Candidate Message page, where she selects Joe's message thread in her inbox. After coordinating schedules, Alice selects a time and replies to Joe with a confirmation of his interview and contact details.
A week later, Alice has decided to advance Joe and two other applicants to the final round of interviews. Alice uses the candidate messaging interface to select the candidates who will not be moving forward and sends them a bulk message informing them of their status. She also selects Joe and the two other advancing candidates and sends them a bulk message informing them that ABC would like to move forward with them in a final round of interviews.
Joe and the two other applicants individually receive Alice's message and coordinate interview dates separately with Alice.
How Does this Feature Benefit My Organization?
- Fast and effective communication with candidates
- Communications can be tracked visibly across the recruiting team so that multiple team members can engage with the candidate without causing confusion or excessive overlap