View Sterling Background Check Results

A high-level summary of the Sterling assessment results is available from the Manage Applicants page and the Applicant Profile > Statuses tab. The following package information displays:

  • Assigned - This field displays the date of when screening is assigned to the applicant.
  • Reference ID - This field displays Sterling’s screening ticket ID.
  • Status - This field displays the status of the overall package status. The following are the possible values:
    • Acknowledged
    • In Progress
    • Completed
    • Cancelled
  • Result - This field displays the candidate’s overall result of the background check request.
  • [Background Package Name] - This field displays the name of the screening type.
  • Provider Reference ID - This field displays the individual search ID.
  • Status - This field displays the status of the screening type.
    • In Progress
    • Completed
    • Cancelled

To view a detailed report of the candidate’s assessment results:

  1. Click the View Report link in the background check column in the applicants table on the Manage Applicants page. Or, the link is also available from the Applicant Profile > Statuses tab.
  2. Sterling will authenticate the user who is attempting to view the report.
  3. If the user has an existing record in Sterling, then the user is deemed valid, and the report details open in the Sterling application.
  4. If the user does not have an existing record in Sterling, then an error message displays.