WOTC/TCC Integration - Overview

You can utilize WOTC Integration with Tax Credit Co. (TCC) to hire candidates that qualify for Work Opportunity Tax credits without having to manage the TCC submission and approval workflows separately. The TCC WOTC integration allows you to leverage TCC's legally sound WOTC qualifying screening tool as part of your application process.

The WOTC enhancement will need to be purchased and configured in the Cornerstone Edge Marketplace. Once configured, the integration can be enabled/disabled through the Cornerstone Edge portal.

Configuration Methods

TCC WOTC assessments can be configured in the following ways:

  • TCC-WOTC Assessments as Part of the Application Workflow - This allows you to include an assessment step in the application workflow for a given job requisition. When an applicant reaches the WOTC assessment step in the application, the assessment is launched in a new window, where the applicant can complete the assessment. When the assessment is completed, TCC sends your portal the eligibility information for the applicant. If the applicant is hired, then their "Hired" status and salary/rate is communicated to TCC. TCC then processes the tax credit paperwork. WOTC assessment status information is available on the Application tab within the Applicant Profile page. Applicants that complete the assessment as part of the application workflow can view the status of their WTOC assessment from their Career Site > MyProfile page by filtering for applications with a status of "Applied."
  • TCC-WOTC Assessments that Can Be Assigned on an Ad-Hoc Basis - This allows you to assign assessments to applicants as needed. When the assessment is assigned from the Manage Applicant page, the applicant is sent an email with a link that will direct them to the vendor's site, where they can complete the assessment. The assessment is completed independently of the career site and application workflow. When the assessment is completed, TCC sends your portal the eligibility information for the applicant. If the applicant is hired, then the applicant's "Hired" status and salary/rate is communicated to TCC. TCC then processes the tax credit paperwork. The WOTC assessment status information is available on the Application tab within the Applicant Profile page.

Use Cases

Part 1: Client Engages with WOTC Assessment Partner

  1. Randal is the Recruiting BPO for Acme Corporation. As a company, Acme provides technical and sales support for Fortune 500 organizations.
  2. Acme has engaged with TCC to handle the WOTC assessment and submission process for WOTC-qualified applicants.
  3. Satisfied with the methodology and structure of the assessments, Randal would like to deploy the assessments via an Edge Integration with TCC.

Part 2: Corp Admin activates Integration through Edge

  1. Jennifer is the corporate administrator for Acme.
  2. Randal has requested that Jennifer activate the integration between the portal and TCC so that Acme can include TCC WOTC assessments in their application workflows.
  3. As the corporate administrator, Jennifer accesses the Edge Integration Marketplace to activate Acme's TCC WOTC assessment.
  4. From the Edge Marketplace, Jennifer locates the TCC WOTC integration and enters the credentials given to her by TCC.
  5. Acme's portal now has an active integration with TCC. Acme is ready to start distributing WOTC assessments to applicants.

Part 3: Recruiting Admin configures TCC WOTC Assessment action step in Application Workflow

  1. Roger is the recruiting administrator for Acme.
  2. With the integration active, Randall asks Roger to include a TCC WOTC assessment in all of Acme's technical and sales support requisitions.
  3. As the recruiting administrator, Roger creates a new assessment action step, making sure to include TCC WOTC assessment as a custom integration.
  4. Roger has now configured the Sales and Technical Support requisitions to include a TCC WOTC assessment.

Part 4: Recruiter assigns an adhoc assessment to an applicant

  1. Maria, a hiring manager at Acme, is looking to add two new members to her Sales Support team.
  2. She wants to make sure the candidates are WOTC-eligible before she makes an offer.
  3. Maria goes to the Manage Applicants page for the Sales Support requisition.
  4. Maria identifies and selects the candidates to assign them to a WOTC screening assessment.
  5. Maria then changes the candidates' status to the specific integration assessment and assigns the integration status using the Actions drop-down menu. Note: The WOTC assessment must be added to the default status list.
  6. Upon assignment, the candidates receive an email with a link that directs them to the WOTC qualifying screening tool. Once complete, the results are available on the Application tab within the Applicant Profile.

Part 5: Recruiting Admin is able to view WOTC screening assessment results within the Applicant Profile

  1. Once a candidate has completed a WOTC assessment, whether assigned on an ad hoc basis or configured within the Application Workflow, the recruiting admin is able to view assessment results within the Application tab of the Applicant Profile page.
  2. Once the candidate is hired, the recruiter will need to change that candidate's status to "Hired" in order to provide TCC with the candidate salary and hiring information. At that time, any potential qualifying credits will be finalized for that candidate and reflected in the Application tab within the Application Profile page.

Implementation

This functionality is only available for organizations using Recruiting and must be purchased and activated via the Edge Marketplace. Once purchased and downloaded, provide your pre-existing TCC account credentials, as well as packet IDs related to active TCC assessments. This is done once for the portal but is not needed again once configured. Once the integration has been configured, simply slide the toggle in order to enable/disable the integration.

This enhancement is only available for portals with Recruiting enabled.

This enhancement is not available in the Cornerstone mobile app.

Security

The following permissions apply to this functionality:

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Applicants: Assign Assessment Integration

Grants access to manage assessment integrations from the Applicant Profile page. This applies to assessments that have been configured in the integration center. This permission cannot be constrained. This permission is only available for portals that have an active assessments integration.

This is the highest level of permission for this functionality. In addition to being able to assign assessments, users with this permission will be able to view the assessment status and assessment details.

Recruiting
Applicants: View Assessment Integration Status

Allows user to view the assessment integration check status on the Applications tab of the Applicant Profile page. The user cannot view the link to the detailed report of the assessment. This permission cannot be constrained. This permission is only available for portals that have an active assessments integration.

This is the lowest level of permission for this functionality. Users with this permission can only view the assessment status; they cannot assign assessments or view assessment details.

Recruiting
Applicants: View Assessment Integration Status and Details Link

Allows user to view the assessment integration status and view link to access the assessment report from the Applications tab of the Applicant Profile page and from the associated column on the Manage Applicants page. This permission cannot be constrained. This permission is only available for portals that have an active assessments integration.

This is the second highest level of permission for this functionality. Users with this permission will be able to view the assessment status and assessment details but will not be able to assign assessments.

Recruiting