View Sterling Background Check Results
A high-level summary of the Sterling assessment results is available from the Manage Applicants page and the Applicant Profile > Statuses tab. The following package information displays:
- Assigned - This field displays the date of when screening is assigned to the applicant.
- Reference ID - This field displays Sterling’s screening ticket ID.
- Status - This field displays the status of the overall package status. The following are the possible values:
- Acknowledged
- In Progress
- Completed
- Cancelled
- Result - This field displays the candidate’s overall result of the background check request.
- [Background Package Name] - This field displays the name of the screening type.
- Provider Reference ID - This field displays the individual search ID.
- Status - This field displays the status of the screening type.
- In Progress
- Completed
- Cancelled
To view a detailed report of the candidate’s assessment results:
- Click the View Report link in the background check column in the applicants table on the Manage Applicants page. Or, the link is also available from the Applicant Profile > Statuses tab.
- Sterling will authenticate the user who is attempting to view the report.
- If the user has an existing record in Sterling, then the user is deemed valid, and the report details open in the Sterling application.
- If the user does not have an existing record in Sterling, then an error message displays.