Map Reference Questions for FADV

For the purposes of being included in an applicant screening, an applicant's reference type can be mapped to First Advantage (FADV). In order for FADV to retrieve the applicant's data, a reference type question will need to be created in the Question Bank in Form Management so that the questions can be added to a form in Form Management that will be used to request the applicant's references

The name of the question in Cornerstone does not need to match the name of the field in FADV, but it must be mapped to the correctly corresponding field in FADV in order for the data to pass successfully to FADV.

There are three different sets of these questions, since applicants can submit up to three references. Each set represents one applicant reference. It is necessary to create each set. If more than three sets are created, any data outside of the first three sets will not be passed to FADV.

Background Check Prerequisite

It is important to ensure that reference data exists in the system prior to submitting a background check request. Cornerstone will not send the data to FADV after a background check request has been placed.

Create Questions

To create the questions:

  1. Navigate to Admin > Tools > core functions > form management > question bank.
  2. Click Create Question.
  3. Select Dropdown as the field type.
  4. Configure each question separately by entering a name for the question in the Question field and entering the API exactly as it is listed in the right-hand column.
  5. Note about the FADV Telephone Field: When applicants enter a telephone number, they must enter it in the following format, or FADV will not load the data: +(country code) XXXXXXXXXX OR +(country code) (XXX)XXX-XXXX].

field name in fadv field type enter this api in the api name field on the create question page
 SET 1
Given Name Text FADV_GivenName_1
Family Name Text FADV_FamilyName_1
Email Address Text FADV_Email_1

Telephone

Text

FADV_Phone_1

 SET 2
Given Name Text FADV_GivenName_2
Family Name Text FADV_FamilyName_2
Email Address Text FADV_Email_2

Telephone

Text FADV_Phone_2
 SET 3
Given Name Text FADV_GivenName_3
Family Name Text FADV_FamilyName_3
Email Address Text FADV_Email_3

Telephone

Text FADV_Phone_3

Create Form

Once you have created the questions, navigate to Form Management > Manage Forms and create a form for requesting an applicant's references, making sure to enter FADV_Reference_Form in the API Name field on the Build tab. The purpose of entering this API name is so that the system knows the correct form to send to FADV. See Create Form - Build Tab - Define General Information.

On the form, add the questions that you created above. The references request form will be assigned to applicants on the Manage Applicants page. The form will be available to the applicant from their My Profile page in the career site, where they can then launch and complete the form.