Help Video Overview

In-line help videos are available on select administration pages in the portal. When a help video guides the user through multiple pages and steps as part of a single process, the same video appears on all appropriate pages.

In-line help videos are available for all organizations by default. However, organizations can choose to disable them. The availability of this functionality is controlled by a backend setting. To disable help videos, contact Global Product Support (GPS).

When viewing a page that has an available help video, the question mark icon appears in the upper-right corner of the page.

When the question mark icon is clicked, the Help Video widget expands to display the video. The video title is displayed below the video. Click the Play Video button within the widget to play the video in a pop-up.