iOS Learn App - Training Push Notifications

The following training push notifications are available for both the Android and iOS versions of the Cornerstone Learn app:

Notification Type Banner Message Recipient Redirect When Tapped
Training is Approved Training request has been approved End User Training Details
Training is Assigned Training has been assigned to you End User Training Details
Training is Denied Training Request has been denied End User Training Details
Training is Due You have a training due soon End User Training Details
Training is Requested Requested training requires your approval Approver Approvals List

In order for a user to receive any of the above push notifications, the corresponding email triggers need to be active and configured to include the recipient in the Email Availability settings. These triggers include:

  • Assign Training
  • Training Request Denied
  • Training is Due (if multiple Training is Due emails are configured for a training, a user will receive all such notifications on the corresponding days)
  • Approve Training Request
  • Request Training

For more information about configuring email triggers via Email Administration: See Email - Create.

Considerations

The following considerations apply to push notifications for the Cornerstone Learn app:

  • iOS users will be prompted to opt in to receive push notifications from the Learn App after their second app login, following June 5th, 2020. After launching the app and closing it, they will receive the prompt upon their next login.

    While there is no setting to disable push notifications in the Learn App, notifications can be disabled from your device settings at any time.

  • Push notifications are disabled for multi-user devices. If more than one user shares a device, push notifications are not sent.
  • If enabled, push notifications appear on the home screen of the user's device, even when they are not logged in to the app.
  • All training notifications display regardless of whether the training is mobile-enabled.
  • Push notifications expire and are automatically removed after one year from the date of receipt.
  • If users have viewed the Training Details page of a training item for which they received a push notification, they will be navigated to the Training Details page for the training when they tap the notification. If the user has NOT viewed the Training Details page of the item, they will be navigated to the Transcript page when they tap the notification. This is due to application cache, and this behavior will be modified in a future patch so that end users will always be navigated to the Training Details page after tapping a training push notification.
  • If user is logged in to the app when they tap a push notification, they are navigated to the relevant application area, such as the Transcript, Training Details page, or Approvals list, as specified in the table above.
  • If a user is not logged in to the app when they tap a push notification, they will be redirected to the login page and prompted to log in. After logging in, user will be directed to the application area, as specified in the table above.