Cornerstone CSX Android App - Training Push Notifications

The following training push notifications are available for both the Android and iOS versions of the Cornerstone CSX app:

Notification Type Corresponding System Event Banner Message Recipient Redirect When Tapped
Training is Approved Approver/Manager approves a training request Training request for [Training Title] has been approved. End User Training Details
Training is Assigned Training is assigned by a manager or via the Learning Assignment Tool [Training Title] has been assigned to you. End User Training Details
Training is Denied Approver/Manager denies a training request Training request for [Training Title] has been denied. End User Training Details
Training Has Due Date Manager assigns training directly to their direct/indirect subordinate with a due date [Training Title] was assigned with a due date. End User Training Details
Training is Requested User requests a training that requires approval [Training Title] requires your approval. Approver Approvals List
EMAIL NAME EMAIL DESCRIPTION ACTION TYPE
Assign Training

The Assign Training email is designed to fire when a user is assigned an online class, quick course, event, curriculum, posting, test, video, or material. This email does not fire when a manager or administrator adds external training to a user’s transcript.

However, the Assign Training email trigger is also leveraged during the approval process and will also fire for any learning objects with an approval workflow required and will fire for external training after each approval if approvals are required. The email can be leveraged to notify the next approvers they have an approval waiting for the learning object. If there are multiple approvals required, this email will fire multiple times.

 

Note: If the user currently has a previous version of the training on his transcript and the previous version is version equivalence of its next version, the user will not get the 'Assign Training' email on the assignment of the next version.

 Training

Considerations

The following considerations apply to push notifications for the Cornerstone CSX app:

  • While there is no setting to disable push notifications in the Cornerstone CSX app, notifications can be disabled from your device settings at any time via the Notifications section of the Settings page.
  • Push notifications are disabled for multi-user devices. If more than one user shares a device, push notifications are not sent.
  • If enabled, push notifications appear on the home screen of the user's device, even when they are not logged in to the app.
  • All training notifications display regardless of whether the training is mobile-enabled.
  • Push notifications expire and are automatically removed after one year from the date of receipt.
  • If users have viewed the Training Details page of a training item for which they received a push notification, they will be navigated to the Training Details page for the training when they tap the notification. If the user has NOT viewed the Training Details page of the item, they will be navigated to the Transcript page when they tap the notification. This is due to application cache, and this behavior will be modified in a future patch so that end users will always be navigated to the Training Details page after tapping a training push notification.
  • If user is logged in to the app when they tap a push notification, they are navigated to the relevant application area, such as the Transcript, Training Details page, or Approvals list, as specified in the table above.
  • If a user is not logged in to the app when they tap a push notification, they will be redirected to the login page and prompted to log in. After logging in, user will be directed to the application area, as specified in the table above.
  • Push notifications can be disabled for an entire portal via a backend setting. Please contact Global Customer Support to request this.