Disable MFA for a User Account

Administrators with appropriate permissions can disable Multi-factor Authentication (MFA) for a specific User record. This can be helpful to allow a user to log in for a short time without MFA and re-register their device.

To disable MFA for a specific user, an administrator can open the MFA Configuration and add the user to the list of users in the Exclude Organizational Units and Users section.

To access MFA Configuration, go to Admin > Tools > Core Functions > Multi-factor Authentication.