Administrator Topic

Capability Feedback Templates - Edit - General Settings

Feedback Templates are the package of configuration choices made by the administrator that form the feedback experiences for the end user. These templates exist behind-the-scenes for the end user, while guiding them and minimizing friction.

When editing a template, the settings are divided into two tabs, General Settings and Feature Connectors.

The General Settings tab enables administrators to configure settings such as the Display Name, Instructions, Menu Action Name, and whether the introduction page is displayed when launching a feedback task.

To edit a Capability Feedback Template, go to Admin > Tools > Core Functions > Capabilities > Feedback Templates. Then, select the Edit link to the right of the appropriate feedback template.

Display Name

Specify the title text that appears on the introduction page before providing feedback. This field is required. The character limit for this field is 100.

Instructions

Specify the instructional text that appears on the introduction page before providing feedback. This field is optional. The character limit for this field is 1000.

Menu Action Name

Specify the text that appears in menus when launching the template. For example, if the template is used for users to rate their own proficiency in the skill, the menu action name may be "Rate Myself." Similarly, if the template is used for users to request a proficiency rating from others, the menu action name may be "Request a Proficiency Rating."

This field is required. The character limit for this field is 250.

Hide Introduction Page for Rating

Select this option to hide the introduction page for feedback requests using this template. For example, if the menu action is very self-explanatory (e.g., Provide a Public Rating), you may not need an introduction page. However, if the visibility of feedback is sensitive or the purpose is specific, an introduction page is recommended.

Rater Relation

From the drop-down menu, select who can rate the target user using this template based on their relationship to the target user. This enables administrators to tailor the template to reflect the language for a self rating, a peer rating, a manager rating, etc. The following options are available:

  • Anyone (excluding self) - Anyone except the target user can rate the target user.
  • Indirect Manager - The target user's indirect manager can rate the target user.
  • Manager - The target user's manager can rate the target user.
  • Self - The target user can rate the target user.
  • Subordinates - The target user's subordinates can rate the target user.

Dimensions

A user can be rated on a capability in terms of three different aspects or dimensions. The three dimensions are the user's proficiency, interest, or enjoyment with regards to the capability.

Select which dimensions are associated with this template. For example, if the template is used to rate a user's interest and enjoyment in a skill, then select the Interest and Enjoyment dimensions.

For each selected dimension, provide the prompt text that is presented to the capability rater. Administrators may use tags to populate data such as the capability name or the name of the user who is being rated.

Set the following settings for each selected dimension:

  • Rating Scale - Select the rating scale configuration:
    • Not Allowed - When this option is selected, the rating scale is not available for raters.
    • Optional - This option is selected by default. When this option is selected, the rating scale is available, and it is optional for raters to select a rating.
    • Required - When this option is selected, the rating scale field is available, and it is required for raters to select a rating.
  • Comment - Select the comment field configuration:
    • Not Allowed - This option is selected by default. When this option is selected, the Comment field is not available for raters.
    • Optional - When this option is selected, the Comment field is available, and it is optional for raters to add comments.
    • Required - When this option is selected, the Comment field is available, and it is required for raters to add comments.

Administrators may not select "Not Allowed" for both the Rating Scale and Comment configuration.

Given other settings available for feedback, here are two templates organizations may leverage:

  • Manager Notes: Private notes kept by a manager about skills that their subordinate is trying to develop.
    • Response Type = Comments only (no rating)
    • Rater Relation = Manager
    • Visibility = Rater & Target User's Direct Manager (not Target User)
  • Private Peer Comments:
    • Response Type = Comments only (no rating)
    • Rater Relation = Anyone
    • Visibility = Target User

Default Visibility

Select who can view the feedback that is provided using this template.

Save/Cancel/Exit

Select the Save button at the bottom of the page to save the template settings and return to the Manage Feedback Templates page.

Select the Cancel button at the bottom of the page to discard any unsaved changes to the template settings and return to the Manage Feedback Templates page.

Select the Exit button at the top of the page to discard any unsaved changes to the template settings and return to the Manage Feedback Templates page.

See Capability Feedback Templates - Manage.

 

Last Published: 9/10/2021 If you have feedback or suggestions for an Online Help article, please select this link. © 2021, Cornerstone OnDemand