Certifications Redesign Emails
All certification emails can be sent to the certification candidate, certification candidate manager, or certification owner.
The following email triggers are available via Email Management in the Certification category:
| Approve Certification |
This email is triggered when a user's request to enroll in a certification is approved. |
Certification |
| Assigned Certification |
This email is triggered when a user is assigned a certification; the certification still requires registration and approval. |
Certification |
| Certification Credits Adjusted |
This email is triggered when an administrator manually adjusts a user's credits that are applied to a certification from the Certification Report page. |
Certification |
| Certification Credits Received |
This email is triggered when a user receives credit for completing a training item that is applied to a certification. If the learning object applies to multiple certifications, only one email is fired. |
Certification |
| Certification External Training Credit Applied |
This email is triggered when credit from external training is approved and applied to the certification. |
Certification |
| Certification External Training Credit Submission Confirmation |
This email is triggered when a user submits external training for certification credit. |
Certification |
| Certification Period Begin Reminder |
This reminder email is triggered when a certification period begins. |
Certification |
| Certification Period Completion Notification |
This email is triggered when a user has successfully completed all requirements for a certification period. |
Certification |
| Certification Period Overdue Notification |
This email is triggered when a user has not completed the certification requirements by the due date or the certification expiration date. If all requirements are complete, this email is not triggered. |
Certification |
| Deny Certification |
This email is triggered when a user's request to enroll in a certification is denied. |
Certification |
| Enrolled in Certification |
This email is triggered when a user becomes enrolled in a certification via assignment or proxy enrollment. This email is triggered for the initial enrollment, but is not triggered for renewal periods. |
Certification |
| Remove Certification |
This email is triggered when an administrator removes a certification for a user from the Certification Management page using the delete icon (trash can). Bulk Removals done through the certification removal tool or removal triggered through the dynamic removal setting on a dynamic certification proxy enrollment will not trigger the Remove Certification email. |
Certification |
| Request Certification |
This email is triggered when a user submits a request to enroll in a certification. |
Certification |
Troubleshooting Information
The following pages contain troubleshooting guides for using emails: