User Record - Remove MFA Device

Administrators with appropriate permissions can remove an existing mobile device from a User record.

This may be necessary if a user cannot log in anymore because the existing registered mobile device is broken or unavailable. After the administrator removes the mobile device, the user can register a new one as part of the initial login process.

To access the User Records Administration page, go to Admin > Tools > Core Functions > Users.

To view or remove a user's registered Multi-factor Authentication device, select the Options drop-down and select the MFA option for the user.