Interview Scheduling - Usability Enhancements

With this release, a new selectable "Virtual" option is available to indicate the interview type, the formatting for comments added by a recruiter is respected for readability, and it is now possible to share a candidate's phone number in an additional email.

The new "Virtual" option is available as follows:

  • On the Schedule Interview page and interview events page

  • Interview Manager page

  • Interview Event Invite page

Once the initial "Virtual" option is selected, it is visible as an information field on the following pages:

  • Applicant Profile - Statuses tab
  • Hiring dashboard
  • Event details page

  • Applicant Profile - Statuses tab

  • Hiring Dashboard

  • Applicant Profile

  • Event Details

The Interview Type field also displays "Virtual" as information in the following emails sent to candidates:

  • Interview scheduling notification Applicant + Interviewer
  • Today’s scheduled interview​
  • Interview Cancelled notification​
  • Interview scheduling response​
  • Interview recommendation pending​
  • Interview Recommendation nudge​
  • Interview Recommendation recorded​
  • Invitation to Interview Event (Applicant Self Schedule)

Comments

For readability, the Schedule Interview and Interview Event pages now respect the line breaks in the Comments field so that these comments appear as written when visible in the email sent to the candidate.

  • Recruiters can also add comments for the interviewer.

  • Recruiter comments appear exactly as written in the email sent to the candidate.

Reporting 2.0

This new virtual interview type also appears under the field "Interview type" in Reporting 2.0.

PROFILE.USER.PHONE tag Email Trigger

The PROFILE.USER.PHONE tag can now be sent to the recruiter in advance of the interview. If there is no phone saved on the candidate’s profile, the information is left blank in the email.

Implementation

  • This functionality is automatically enabled for all organizations using the Recruiting module.
  • The Virtual interview type can be turned off by contacting Global Customer Support (GCS).

Permissions

The following existing permissions apply to this functionality:

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Applicants: Manage Interviews Grants ability to manage and schedule interviews for applicants. This permission cannot be constrained. Recruiting

Emails

EMAIL NAME EMAIL DESCRIPTION ACTION TYPE
Interview Scheduling Notification - Interviewer(s)

This email is triggered when an interview scheduling notification is sent to interviewers. The email can be sent to Applicant Interviewer(s) or a specific user. This email can be configured as a Notification or Reminder type email. For Reminder type emails, the reminder is triggered a set number of days, hours, or minutes before the interview start time. This email is active by default and can be found in the Recruitment action type section of Email Management.

This email is used when sending Outlook Meeting Invite requests. The email contains an ICS attachment if Outlook notifications are enabled by the administrator in Interview Management Preferences.

This email is used when using Outlook Scheduler to preview the email, if the Outlook scheduling option is enabled by the administrator in Interview Management Preferences.

Use Case: When a recruiter schedules an interview, they may want to notify the interviewers about the scheduled date, time, and interview type. Use this trigger to notify the interviewers that an interview session is scheduled.

 Recruiting
Interview Scheduling Notification - Applicant

This email is triggered when an applicant scheduling notification is sent to the applicant, and is also triggered when an applicant self scheduled an interview for an interview event. The email can be sent to External Applicant, Internal Applicant, or a specific user. This email is active by default and can be found in the Recruitment action type section of Email Management.

Use Case: When a recruiter schedules an interview, they may want to send a notification to the applicant about the scheduled date, time, and interview type. Use this trigger to notify the applicant that an interview session is scheduled.

 Recruiting