Send Email from Manage Candidates and Templates Enhancements

With this enhancement, candidate communication is enhanced by:

  • Allowing administrators to add Reply-To Address and Reply-To Display Name fields to a candidate email template.
  • Allowing recruiters to provide an appropriate Reply-to address when contacting a candidate and attach documents to the email when necessary.
  • Allowing candidates to reply to a generic or dedicated Reply-to address provided, instead of the recruiter's personal email address.
  • Allowing a recruiter to and view and respond to a candidates messages even if another recruiter started the conversation.

How Does this Enhancement Benefit My Organization?

These new features enhance privacy and confidentiality while maintaining effective communication with candidates.

Starter Guide

Click here to download the Manage Candidates Starter Guide.

Reply-To Functionality

The new Reply-To functionality applies to administrators, recruiters, and candidates.


Administrators can use the email templates page to add a field for a generic or dedicated Reply-To Address and Reply-To Display Name field.

To access email templates, go to ADMIN > TOOLS > RECRUIT > EMAIL TEMPLATES.


Once the Reply-To fields are available, recruiters can use these fields to provide the appropriate return email address and display name and attach relevant documents to the candidate communication.

To access the Send Email functionality, go to Recruit > Manage Candidates and select one or more candidates. From the More drop-down,click Send Email.

Note: If the Reply-To address is blank, the candidate's return email is sent to the recruiter's email address. If the Reply-To Display Name is is blank, the candidate will see the recruiter's full name.


The selected Reply-To address and display name appear as the return information on the email sent to the candidate.

View Candidate Conversations and Reply to Candidate

Recruiters can view candidate conversations, including the sender's avatar, full name of the sender and recipient, and the date the email was sent, and any attached documents. Additionally, recruiters can reply to the candidates email and attach documents, even if another recruiter initiated the conversation.

To view candidate conversations, go to Recruit > Manage Candidates. Select a candidate, and then click a conversation from the Candidate Messages section. The conversation flyout opens.

Attached Document Formats

Recruiters can attach the following documents or files types to candidate emails. The file size limit is 5MB and the total file size per email is 10MB. Supported file types are:





































  • This functionality is automatically enabled for all organizations using the Recruiting module.
  • Permissions

    The following existing permissions apply to this functionality:

    Recruiting Configure Email Templates- Manage Grants ability to configure email communication templates for Recruiting. This permission cannot be constrained. This is an administrator permission. Recruiting