Webex Meeting Center vILT Integration Upgrade​

Webex has modernized a set of APIs that impacts the Cornerstone CSX Learning and Webex Meeting Center integration.

The new Webex Meetings REST API enables seamless integration of Webex Meetings into your websites, apps, and services. Use Webex to schedule meetings, invite meeting attendees, update preferences, and more. The APIs used in the integration is replaced in the existing integration so that the transition for the customer is as smooth as possible. The key features of this enhancement are as follows:

  • Create, update, and cancel sessions
  • Create, update, and delete instructor
  • Launch session as instructor and learner
  • Report attendance from Webex to CSX
  • Extended Options
  • A new setting called New Edge Tile
  • A new OAuth Workflow to authenticate instructors while using the integration

This functionality will be available as a new tile titled ‘Webex Meeting Center – REST API’ for all customers in Edge Marketplace to be added as a Trial in Pilot and Stage environments.

New customers should reach out to their Account Manager to purchase the integration for Production.

How Does this Enhancement Benefit My Organization?

This integration provides a flexible way of setting up connection between Webex and Cornerstone CSX.

Frequently Asked Questions (FAQs)

A: The Webex Meeting Center - REST API to be released with the July ‘23 release provides support to add only one Webex Account. As workaround, customers can continue to use the existing setup option available through the Vendors page (ILT > Vendors & Trainers) to add their REST API settings to each of them.

With the release of the new REST API, Webex removed the possibility to authenticate via SSO through the backend to perform some actions on behalf of other users, for instance launching a meeting on behalf of a host. Since authentication through the REST API is done via OAuth, it becomes necessary for instructors (Webex hosts) to go through an OAuth Workflow the first time they launch a meeting from CSX. More details are available in the integration guide.

https://developer.webex.com/docs/webex-xml-api-deprecation-announcement.

Implementation

For customers already using Webex Meeting Center integration, contact Global Customer Support to enable the Edge Tile in Production.

This integration is available as a new integration in Edge Marketplace titled ‘Webex Meeting Center – REST API’.