Default Email Address Settings - Deactivation Option
With this release, administrators now have the option to deactivate a default email address. When a default email address is inactive, it cannot be used for newly created emails, but they can remain associated with existing emails and templates. In addition, default email addresses can no longer be deleted unless they are not used in any email template.
Within Corporate Preferences, the Default Email Address Settings section now includes an Active setting.
- When a default email address is active, the email address can be selected when creating or updating an email in Email Administration and in Marketing Communications. The email addresses can be modified.
- When a default email address is inactive, the email address is not available when creating or updating an email address in Email Administration and in Marketing Communications. The email address cannot be modified or deleted. However, the email address remains associated with any existing emails and templates for which they have been selected. This ensures the email address is not used for new emails and templates but does not impact any existing emails.
Within Corporate Preferences, if a default email address is used in an email template, the email address cannot be deleted from the Default Email Address Settings section. Also, only active email addresses can be deleted. This ensures administrators do not delete any default email addresses that are used in existing emails. The Delete icon remains visible but appears deactivated and cannot be selected.
To manage Corporate Preferences, go to .
When creating or updating an email template in Email Administration or Marketing Communications, administrators can only select default email addresses that are active in Corporate Preferences.
How Does this Enhancement Benefit My Organization?
The Default Email Address functionality provides customers the ability to manage default email addresses efficiently, autonomously, and in a flexible fashion.
Implementation
This functionality is automatically enabled for all organizations.
Permissions
The following existing permission applies to this functionality:
| PERMISSION NAME | PERMISSION DESCRIPTION | CATEGORY |
| Corporate Preferences - Manage | Grants ability to manage Corporate Preferences, which includes several portal-wide settings. This is an administrator permission. | Core Administration |