Essential Transcript Data Deletion for Compliance FAQs (Early Adopter)

Q: Do we need to perform a copy down to stage before enabling the feature for testing?

A: Yes, it’s a best practice to perform copy down to stage before enabling the new feature in the stage portal for testing on the most updated data available in the Production portal.​

Q: Will Transcript Deletion preserve statistics?

A: No, deletion does not preserve statistics.

Q: Will Transcript Data related to xAPI be deleted?

A: Yes, only xAPI records on the User transcript level would be deleted. Data under xAPI statement viewer/ LRS is out of scope of this release.​

Q: Do we need to enable User Data anonymization/ deletion before Transcript?​

A: Yes, it is mandatory to enable User Data anonymization/ deletion configuration with Legal Entity OUs/ settings/ retention period before opting for the time-based Transcript Data Deletion.​

Q: Do we need to perform historical transcript data deletion for previously anonymized users prior to time-based transcript data activation?​

A: Yes, it is mandatory to perform this one-time activity to avoid load on the system for first time enablement.

Q: Is it possible to restore data that has been deleted through the transcript data deletion functionality?

A: No, the purpose of deletion is that the data is gone, and Customers nor Cornerstone longer process or possess a person’s transcript data. Be very careful and diligent when choosing retention periods, and to do proper UAT before deploying in production.​

Q: What is the process for Customer to opt for automated time-based transcript data deletion?​

A: First, the Customer must activate user data anonymization/ deletion mechanism, if already leveraging. Next, request historical data cleanup for previously anonymized users via GCS case/ work order. Finally, request the enablement of the feature activation preference visibility on the UI in the same case to toggle the preference for time-based.​

Q: What will happen to the User Transcript and other screens post the data is deleted?​

A: User's will have an empty transcript with data deleted from active, completed, archived and removed tabs as well as relevant reports and system areas like Session Roster Page, Curriculum Administration > View Users, etc.

Q: What happens if a person (by error) belongs to multiple Legal Entity OUs at the same time?

A: Transcript data generated during an overlapped Legal Entity window will have both Legal Entity tags associated and will be deleted based on the shortest retention period​

Q: What happens if there is API Integration in place for Transcript Data?​

A: API only returns transcript data for active users.​