Copy Down: Grant Access Rights to System Administrator of a Customer Portal

With this enhancement, system administrators can more effectively view and manage their portal's copy downs. The new Copy Down administration page enables administrators to do the following:

  • View copy down records
  • View copy down details and blackout dates
  • Cancel copy down requests and provide a cancel reason
  • Subscribe and unsubscribe to email notifications

Before canceling any scheduled copy down, it is recommended that system administrators consult with the person who initiated the copy down request.

How Does this Enhancement Benefit My Organization?

System Administrator’s ability to view copy down details for their portal improves transparency and reduces the dependency on Cornerstone to share copy down related information. This tool provides self-service ability to cancel a copy down and subscribe to email notifications.


The Copy Down tool does not allow system administrators to schedule copy downs.


This functionality is automatically enabled for all organizations. The new Copy Down - Cancel permission controls access to the Copy Down tool available in Core Functions.


  • Copy Down - A copy down completely copies your database from one environment to another. Traditionally, this is done from a Production environment to a Stage or Portal environment. It can also occur from Pilot to Stage.


The following new permission applies to this functionality:

Copy Down - Cancel Allows administrator to access the Copy Down tool, view and cancel copy downs, and subscribe or unsubscribe to email notifications. This permission cannot be constrained. This is an administrator permission. Core Administration

Security Roles

Upon release, the new Copy Down - Cancel permission is automatically granted to the default System Administrator role. Administrators must grant this permission to other roles, if necessary.