Email Management - Default Email Address Settings

With this enhancement, administrators can use new settings in Corporate Preferences to set and update default From and default Reply-To email addresses for the portal. Once set, these default email addresses can be used in Email Administration as well as in Marketing Communications.

Portals with default email addresses configured via the legacy backend settings will have these email address automatically transferred to the new settings in Corporate Preferences.

To manage Corporate Preferences, go to Admin > Tools > Core Functions > Core Preferences > Corporate Preferences.

The following new settings are available in the new Default Email Address Settings section:

  • Default From Address - Enter the default From Address for the portal. This value will automatically be populated in the From Address field when creating a new email in Email Management or Marketing Communications. The From Address is the email address that appears as the sender's email address when the email is sent. Note: It may take a few minutes for this value to update.
  • Default Reply-To Address - Enter the default Reply-To Address for the portal. This value will automatically be populated in the Reply-To Address field when creating a new email in Email Management or Marketing Communications. The Reply-To Address is the email address that any reply messages are sent to if someone replies to the email.

Updating or removing email addresses from these setting only impact newly created emails and templates. Existing emails and templates are unaffected. In order to update an existing email or template, they must be updated manually within the email or template.

How Does this Enhancement Benefit My Organization?

This enhancement provides self-service ability to update default email address settings without contacting customer support for assistance.

Frequently Asked Questions (FAQs)

Implementation

This functionality is automatically enabled for all organizations. Access is controlled by the existing Corporate Preferences - Manage permission.

Permissions

The following existing permission applies to this functionality:

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Corporate Preferences - Manage Grants ability to manage Corporate Preferences, which includes several portal-wide settings. This is an administrator permission. Core Administration