Refresh and Resubmit Session Roster

With this enhancement, administrators and instructors can resubmit a roster that has been stuck processing for more than 24 hours.

To access the ILT session roster, go to ILT > MANAGE EVENTS & SESSIONS. Search for the appropriate event and next to the event in the search results, in the Options column, click the View Sessions icon. Next to the appropriate session, in the Options column, click the View Roster icon.

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Events - View Grants view-only access to instructor led training events, enabling the user to view all details/options that were selected when the event was created. This permission can be constrained by OU, User's OU, User's ILT Provider, and ILT Provider. This is an administrator permission. Learning - Administration
Roster - Manage Grants ability to manage instructor led training session rosters, including updating attendance, and marking the ILT session complete to update student transcripts. A variety of other features are available depending upon additional roster permissions. This permission works in conjunction with Events - View, Sessions - View, and Roster - View permissions. This permission can be constrained by Instructor, User as Instructor, ILT Provider, and User's ILT Provider. This is an administrator permission. Learning - Administration
Sessions - View

Grants view-only access to instructor led training sessions, enabling the user to view all details/options that were selected when the session was created. This permission works in conjunction with the Events - View permission. This permission can be constrained by OU, User's OU, Instructor, Facility, Facilities Owned by User, ILT Provider, User's ILT Provider, User, User as Instructor, and User Self and Subordinates. This is an administrator permission.

Adding an OU constraint and a provider constraint to this permission results in an "AND" statement.

 Learning - Administration

If a session roster has been stuck processing for over 24 hours, a pop-up will appear to the administrator on the Roster page, alerting them that their roster is stuck. The administrator can click the Refresh button to refresh the Roster page, and after the page has refreshed, the administrator can resubmit the session roster using the Submit button.

Note: If the roster remains stuck even after refreshing the page and resubmitting the roster, it may be necessary to open a case with Global Customer Support.