Preventing Personal Identifiable Information (PII) Transfer to Content Anytime Providers

With this enhancement, any data fields containing personal identifiable information (PII) will be communicated to Content Anytime providers with masked values, to prevent personal identifiable information from being transferred to providers. This update helps to facilitate General Data Protection Regulation (GDPR) compliance when transferring personal data from EMEA to the United States.

This enhancement will result in some minor changes to the end user experience. For example, the user's first name, last name, and email address will not be displayed within training courses they interact with. Instead, the name John Doe may display as **** ****. In addition, replacing the learner's ID with a globally unique identifier (GUID) may require the learner to restart a course from the beginning if the course was already in progress on their transcript.


  • This enhancement only applies to Content Anytime content.
  • This enhancement only applies to EMEA customers.
  • This enhancement only applies to the following protocols:
    • SCORM 2004
    • SCORM 1.2
    • AICC
  • This enhancement applies to the following:
    • SCORM Dispatch
    • URL Enhancements


The following are not impacted by this enhancement:

  • Custom integrations (such as Skillsoft, Coursera, and LIL)
  • Manually-loaded content
  • xAPI and online content
  • The Cornerstone Learn app


This functionality is enabled by default for all EMEA customers. This enhancement only affects the EMEA customers who previously relied on the "Privacy Shield" framework, which is no longer valid.