Email Digest for Skill Ratings and Feedback

With the July ’21 Release, the following new sections are added to Email Digests, enabling employees to receive an email digest about the skills feedback that they are receiving:

  • Skill Endorsements
  • Skill Feedback
  • Skill Feedback Requests

The frequency and format of Email Digests are configurable by administrators to fit the practices of their organization. Skill feedback can be frequent, which is better suited for a batched notification like a digest, rather than individual notifications. Once enabled, the email digest notifies and summarizes any feedback an employee has received.

To create an email digest, go ADMIN > TOOLS > CORE FUNCTIONS > EMAIL DIGEST MANAGEMENT, and then click the Create Email Digest button.

Skill Endorsements Section

This email digest section is intended to alert recipients that they have received skill endorsements. If a user has not received any skill endorsements since the previous email digest was sent, then this section is not included in the email digest for the user. For example, if the digest frequency is Weekly, this will include all endorsements in the past seven days.

When configuring the Send To option for a Skill Endorsements section, the following relation options are available:

  • Target User - This is the user who received the skill endorsement.
  • Target User's Direct Manager - This is the direct manager of the user who received the skill endorsement.

When configuring the section body for a Skill Endorsements section, the following tags are available:

  • CAPABILITY.NAME - This displays the name of the skill for which the user received an endorsement.
  • FEEDBACKTOTALCOUNT - This displays the number of skills on which the user received feedback in this digest.
  • PREVIEWCAPABILITIES - This displays the names of the skills that received endorsements. A maximum of three skill names are displayed.
  • PREVIEWRATERS - This displays the names of the people who gave endorsements.
  • RATER.FIRSTNAME - This displays the first name of the user who gave the feedback.
  • RATER.LASTNAME - This displays the last name of the user who gave the feedback.
  • TARGETUSER.FIRSTNAME - This displays the first name of the user who received the feedback.
  • TARGETUSER.LASTNAME - This displays the last name of the user who received the feedback.
  • SKILLSPROFILE.LINK - This displays a link to the Skills Profile of the user who was endorsed.

Skill Feedback Section

This email digest section is intended to alert recipients that they have received skill feedback. If a user has not received any skill feedback since the previous email digest was sent, then this section is not included in the email digest for the user. For example, if the digest frequency is Weekly, this will include all skill feedback in the past seven days.

When configuring the Send To option for a Skill Feedback section, the following relation options are available:

  • Target User - This is the user who received the skill feedback.
  • Target User's Direct Manager - This is the direct manager of the user who received the skill feedback.

When configuring the section body for a Skill Feedback section, the following tags are available:

  • CAPABILITYNAME - This displays the name of the skill for which the user received feedback.
  • FEEDBACKTOTALCOUNT - This displays the number of skills on which the user received feedback in this digest.
  • PREVIEW.CAPABILITIES - This displays the names of the skills that received feedback. A maximum of three skill names are displayed.
  • RATER.FIRSTNAME - This displays the first name of the user who gave the feedback.
  • RATER.LASTNAME - This displays the last name of the user who gave the feedback.
  • SKILLSPROFILE.LINK - This displays a link to the Skills Profile of the user who received the feedback.
  • TARGETUSER.FIRSTNAME - This displays the first name of the user who received the feedback.
  • TARGETUSER.LASTNAME - This displays the last name of the user who received the feedback.

Skill Feedback Requests Section

This email digest section is intended to alert recipients that they have received responses to their skill feedback requests. If a user has not received responses to any skill feedback requests since the previous email digest was sent, then this section is not included in the email digest for the user. For example, if the digest frequency is Weekly, this will include all responses to skill feedback requests in the past seven days.

When configuring the Send To option for a Skill Feedback Requests section, the following relation options are available:

  • Requester - This is the user who requested the skill feedback.

When configuring the section body for a Skill Feedback Requests section, the following tags are available:

  • CAPABILITIESCOUNT - This displays the number of skills that received feedback in the request responses.
  • PREVIEWRATEDCAPABILITIES - This displays the names of the skills that received feedback in the request responses. A maximum of three skill names are displayed.
  • PREVIEWRATERS - This displays the names of the people who responded to the request. A maximum of three rater names are displayed.
  • PREVIEWTARGETUSERS - This displays the names of the target users who received feedback responses within the request. For example, if a user requests and receives feedback for themselves, then the user who requested self feedback is the target user, and their name is displayed. A maximum of three target user names are displayed.
  • RATERCOUNT - This displays the number of people who responded to the request in this digest.
  • REQUESTNAME - This displays the name of the feedback request that received responses.
  • TARGETUSERCOUNT - This displays the number of target users who received feedback responses within the request. For example, if a user requests and receives feedback for themselves, then the user who requested self feedback is the target user, and this tag will display "1" since there is only one target user in the request.
  • VIEWRESPONSES - This displays a deep link to view the responses to the request.

How Does this Enhancement Benefit My Organization?

This functionality provides the ability to automatically notify users that they have received skill feedback, giving them a reason to return to their profile and to take reciprocal actions with their peers (e.g., you rate me, I rate you).

Starter Guide

Click here to download the Skills Profile and Capabilities Library Starter Guide.

Implementation

This functionality is automatically enabled for all organizations. Administrators must first configure the email digest in order for the recipient to begin receiving the digest.

Permissions

The following existing permissions apply to this functionality:

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Email Digest Administration - Manage Grants ability to create, edit, view, and delete email digests. This permission can be constrained by OU, User's OU, User Self and Subordinates, and User. The permission constraints determine which email digests the administrator can edit and delete. This is an administrator permission. Performance - Administration
Email Digest Administration - View Grants ability to view email digests. This permission cannot be constrained. This is an administrator permission. Performance - Administration