Ability to Resubmit a Stuck Roster

Occasionally, an instructor-led training (ILT) roster submitted by an administrator or instructor can get stuck while processing. Prior to this enhancement, when this occurred and the administrator or instructor returned to the roster submission page, they would continue to see the message "Not available - roster is being updated," even though they submitted the roster several hours ago.

With this enhancement, administrators and instructors can unstick a roster that has been stuck processing for more than 24 hours, via a new pop-up available on the Submit Roster page. The administrator or instructor can refresh the page using the pop-up and then resubmit the roster using the Submit button.

Considerations

If a roster remains stuck even after it has been resubmitted, it may still be necessary to open a case with Global Customer Support.

Implementation

This functionality is automatically available in all portals using the Learning module.

Permissions

The following existing permissions apply to this functionality:

PERMISSION NAME PERMISSION DESCRIPTION CATEGORY
Events - View Grants view-only access to instructor led training events, enabling the user to view all details/options that were selected when the event was created. This permission can be constrained by OU, User's OU, User's ILT Provider, and ILT Provider. This is an administrator permission. Learning - Administration
Roster - Manage Grants ability to manage instructor led training session rosters, including updating attendance, and marking the ILT session complete to update student transcripts. A variety of other features are available depending upon additional roster permissions. This permission works in conjunction with Events - View, Sessions - View, and Roster - View permissions. This permission can be constrained by Instructor, User as Instructor, ILT Provider, and User's ILT Provider. This is an administrator permission. Learning - Administration
Sessions - View

Grants view-only access to instructor led training sessions, enabling the user to view all details/options that were selected when the session was created. This permission works in conjunction with the Events - View permission. This permission can be constrained by OU, User's OU, Instructor, Facility, Facilities Owned by User, ILT Provider, User's ILT Provider, User, User as Instructor, and User Self and Subordinates. This is an administrator permission.

Adding an OU constraint and a provider constraint to this permission results in an "AND" statement.

Learning - Administration