Skills Profile - Comment Format Feedback

With this enhancement, users can now provide feedback about a skill in a comments format, which may be used as a complement or alternative to the existing rating scale format. While proficiency ratings are valuable, they are sensitive in nature. Comments allows organizations to give feedback in a constructive, flexible, non-sensitive format. Furthermore, the comments format lends itself to more frequent interactions with the Skills Profile, whereas proficiency ratings only need to be updated occasionally.

Administrators can configure which response types are offered in a rating template, comments and/or rating scales, which can be either optional or required. If both are made available in the template, the rating scale appears first, followed by the comment field.

Given other settings available for ratings, here are two templates organizations may leverage:

  • Manager Notes: Private notes kept by a manager about skills that their subordinate is trying to develop.
    • Response Type = Comments only (no rating)
    • Rater Relation = Manager
    • Visibility = Rater & Target User's Direct Manager (not Target User)
  • Private Peer Comments:
    • Response Type = Comments only (no rating)
    • Rater Relation = Anyone
    • Visibility = Target User

Administrator Options

When editing a capability rating template, on the General Settings page, a new Rating Scale and Comment option is available for each dimension. The following options are available:

Rating Scale - Select the rating scale configuration:

  • Not Allowed - When this option is selected, the rating scale is not available for raters.
  • Optional - This option is selected by default. When this option is selected, the rating scale is available, and it is optional for raters to select a rating.
  • Required - When this option is selected, the rating scale field is available, and it is required for raters to select a rating.

Comment - Select the comment field configuration:

  • Not Allowed - This option is selected by default. When this option is selected, the Comment field is not available for raters.
  • Optional - When this option is selected, the Comment field is available, and it is optional for raters to add comments.
  • Required - When this option is selected, the Comment field is available, and it is required for raters to add comments.

Administrators may not select "Not Allowed" for both the Rating Scale and Comment configuration.

Rating View

When providing ratings, the rater may have a Comments field available to them, and it may be required or optional for them to provide comments, depending on the administrator settings for the associated rating template. The character limit is 5,000.

View Skill Details - Rating History

When viewing the Skill Details flyout for a skill, the user's ratings and comments appear below the Rating History chart, if available. Only comments that are visible to the viewer are displayed.

View My Rating Results

When viewing the results of a ratings request, the user's comments appear in the rating results, if available. Only comments that are visible to the viewer are displayed.