Withdraw from Session Email Tag Added to "Session Start Date" Email

Prior to this enhancement, if a learner wanted to withdraw from an instructor-led training (ILT) session, it was necessary for the learner to log into the system, navigate to their transcript, search for the session, and then manually withdraw. Some users erroneously thought that if they declined the email invitation for the session, they would be automatically withdrawn, leading to confusion.

With the June 5 2020 patch, a new WITHDRAW.SESSION.LINK email tag was made available for Session Start Date emails. The WITHDRAW.SESSION.LINK tag is SSO enabled but is also available for non-SSO enabled portals. This tag displays as a link in the email, and if the user clicks the link, they are navigated to the Cancel Registration page of the selected event. The learner then only needs to select a reason for their withdrawal. This new tag allows administrators to save their users time and deliver a better ILT user experience.


This functionality is automatically available in all portals using the Learning module.


The following existing permission applies to this functionality:

Global Email Administration - Manage Grants ability to manage email trigger templates across all active modules in the portal. Enables creating, editing and deleting email message templates for various system actions and workflows. This permission can be constrained by OU, User's OU, User Self and Subordinates, and User. This is an administrator permission. Core Administration