Hiring Manager Experience - Request Candidate Feedback Enhancements

With the May '20 release, the following enhancements are made to the Request Candidate Feedback functionality:

Welcome Page

A welcome page is added to the Request Candidate Feedback functionality. The welcome page provides more context to recipients and helps make it clearer why feedback is being requested.

The welcome page shows the following information:

  • Get Started button for quick access to the feedback page for the first candidate in the list
  • Date the feedback request was sent
  • Recruiter's message to recipients
  • Name of recruiter who requested the feedback

The welcome page is accessed by clicking Show Message in the upper-left corner of the feedback page.

Recipient's Position OU in Search Results

Prior to this enhancement, when searching for users to include in the feedback request, only the user's name appeared in the search results. This presented issues for organizations with multiple users with the same name.

With this enhancement, the user's Position Organizational Unit (OU) now displays along with the user's name. This helps to ensure recruiters are sharing candidates with the correct business stakeholder.

This feature is not available at the start of user acceptance testing (UAT) for the May '20 release but will be available at a later date during UAT.

Optimized Feedback User Interface

Prior to this enhancement, pending feedback was visible in the feedback section for recruiters, but information was not provided about which users had not yet submitted feedback. This presented issues in the recruiting process because recruiters were not able to check with users on their pending feedback. In addition, recruiters might not have been able to move forward with some candidates who had outstanding feedback.

With this enhancement, the feedback user interface (UI) is updated to include information about which users have not yet submitted feedback.

The optimized UI is not available at the start of user acceptance testing (UAT) for the May '20 release but will be available at a later date during UAT.

Implementation

The following features are not available at the start of user acceptance testing (UAT) for the May '20 release but will be available at a later date during UAT:

  • Optimized Feedback User Interface
  • Recipient's Position OU in Search Results

Once implemented, these enhancements are available for all organizations using Recruiting.

Click here to download the Manage Candidate starter guide.

Click here to access the Manage Candidates Adoption Kit.

Troubleshooting

Error When Clicking Shareable Feedback Link

If users experience an error when trying to open the feedback page using the link in the feedback request email, it is possible that the error is occurring due to an issue with the deep links in your portal, so you will want to confirm that the deep links are configured properly. For example, after a Production copy down to Stage, the deep links for the Stage portal will point to the Production portal, since those were the copied down values.

To fix this, navigate to Admin > Tools > Learning > Catalog Management > Deep Links. Then, click the Edit icon for the deep link and set the base URL as desired.