Prior to this enhancement, a method was not available for sharing multiple candidates with one or more recipients in a streamlined workflow. An applicant's resume could be shared, but this could only be done on a single-candidate, single-recipient, single-requisition basis. Further, when recipients accessed the link provided when sharing candidates, they had no opportunity to leave comments or structured feedback on the candidate. This process made it difficult for hiring managers and recruiters to align and get valuable feedback documented in the system.
With this enhancement, recruiters can share candidates with hiring managers or business stakeholders at any point in the recruiting process and across all available requisitions. The request candidate feedback feature is a single workflow, allowing hiring managers to provide feedback quickly, reducing time to screen and hire the right candidates. In addition, this feature allows recruiters and hiring managers to better align on applicants and key competencies.
How Does this Enhancement Benefit My Organization?
- Request candidate feedback anytime during the hiring process. An applicant may be in any status, and feedback may be requested multiple times.
- Share candidates with any user in your organization.
- Configurable feedback options enabled you to share a candidate with or without requesting feedback.
- This feature is beneficial for a committee hiring experience as it allows you to share candidates with a group of individuals.
- Hiring managers will be able to see application comments left on the applicant by a recruiter. This way, they can get the full picture when leaving feedback.
- The new feedback experience is completely mobile friendly, so hiring managers and business stakeholders can leave feedback on the go.
- Single Sign-On support from feedback request link in email.
- Limit who can view feedback by using the privacy feature.
- Max is a Hiring Manager at ACME and has a new open Product Manager requisition. Max meets with Jack the recruiter at ACME to review position requirements. After their intake meeting, Jack interviews various candidates for the new position. A few candidates feel like great fits for the organization, so he would like to get Max's feedback.
- To determine if Jack should advance these candidates through the recruiting process, Jack shares these candidates with Max. From Manage Candidates, Jack selects all candidates, and then selects Request Feedback from the More drop-down.
- This opens a fly-out where Jack can write a message about the selected candidates and configure his request. Because comments have been enabled by the system administrator, Jack requests feedback from Max and allows Max to write comments.
- Jack sends the request to Max and sends himself a copy of the email.
- Not only will Max get an email letting him know feedback is being requested, but also Jack has the option to copy and paste a direct link to the application details of the group of shared candidates. Upon sharing the candidates, Jack will see a modal with the option to copy and paste a link. Because Jack and Max frequently use a chat application, Jack also copies the link and pastes it into their chat conversation. This allows Max and Jack to continue working within the tools of their daily schedule. This SSO supported link will take all recipients to the group of shared candidates.
- Max also receives an email requesting feedback on candidates for the Product Manager role. The email includes all candidate's names and the message about the cohort of candidates left by Jack.
- Both the link and email direct Max to a new page with all shared candidates. Here, Max can view the candidate's parsed resume, resume file, LinkedIn URL if the candidate applied with LinkedIn, prescreening questions, and application comments. In addition Max can see the candidate's status in a requisition, as well as their address, phone number, source, and referral details.
- Here, Max can say advance or do not advance and can add open comments about each candidate.
- Max will only see candidates that have been shared by Jack in this workflow. If Jack has shared candidates with Max from a different day, Max will have to access that group of candidates via the other email or link.
- Once Max leaves feedback, Jack receives an email letting him know feedback has been submitted. Max clicks the link and is taken to the new Applicant Carousel on Manage Candidates. Here, he reads all submitted feedback.
- Jill is an administrator at ACME and is very excited about the new Request Candidate Feedback feature. However, she does not want Hiring Managers to write open comments about each candidate.
- Jill goes to the administrator settings and turns open comments OFF for the request candidate feedback feature. When this is turned off, recruiters only have the option to request a response to the question, "Do you with to Advance or not Advance this candidate?"
- Sarah is a Hiring Manager at ACME and has a new open Account Manager requisition. Sarah meets with Jack the recruiter to review position requirements. After their intake meeting, Jack interviews various candidates for the new position. None of the candidates meet Sarah's ideal qualifications, so Jack continues vetting candidates. Two weeks pass, and Sarah requests an update from Jack on the new position.
- Jack would like to share a few candidates he has interviewed with Sarah to keep her in the loop and aware of his process. Jack selects candidates from Manage Candidates, most of whom are in the Closed status. Next, he searches for Sarah and includes a message about the cohort explaining why these candidates were not qualified. Jack does not select Request Feedback or Enable Comments because he is just giving Sarah an update.
- Sarah receives an email letting her know Jack has shared candidates for the Account Manager role. The email also includes a message from Jack about the group of candidates. This message was written when Jack selected and shared the candidates.
- Upon clicking Review Candidates, Sarah is taken to the new cohort page where she can see the candidate's resume, prescreening questions, and all application comments.
- Sarah reads the application comments left by Jack for each candidate. This allows Sarah to stay included in the recruiting process and enables Sarah and Jack to align on next steps.
The following features are not available at the start of user acceptance testing (UAT) for the February '20 release but will be available at a later date during UAT:
- Optimized mobile view for new cohort page. Note: This feature is still functional on your mobile device but will not have the final design until later in UAT.
- The ability to assign the new manage private comments permission. This means everyone who has access to the cohort page or manage Candidates, will be able to read all feedback.
The following new permission applies to this functionality:
|PERMISSION NAME||PERMISSION DESCRIPTION||CATEGORY|
|Manage Private Comments||
Grants ability to read all advance/do not advance feedback when reviewing candidates in Manage Candidates.
Note: All users who have the Applicants: Comments - Manage permission upon implementation of this enhancement will be assigned the Manage Private Comments permission automatically.
The following existing permissions apply to this functionality:
|PERMISSION NAME||PERMISSION DESCRIPTION||CATEGORY|
|Global Email Administration - View||Grants view only access to email templates/triggers and email logs at the global level for the portal. This permission can be constrained by OU, User's OU, User Self and Subordinates, and User. This is an administrator permission.||Core Administration|